Latest articles tagged Features

Impertinent Question In Search of a Pertinent Answer; Does The Industry Really Need Another Brand?; Hilton’s Hands Get Slapped in Starwood Settlement; China- Based Developers Buy U.S. Hotels; Quote of the Month

Managers Underestimated 2009 Declines in Performance

An Interview with Hotel Indigo’s VP of Global Brand Management

An employee of the Ritz Carlton recently filed a federal discrimination suit against the hotel owner and a general manager, alleging that the hotel honored a couple's racial request to not be served by 'people of color' or people with foreign accents.

Starwood recently announced that its Sheraton Brand will have reduced by the end of 2010 its hotel portfolio by over 40 properties, as these did not make the grade and were 'Brand detractors'.

Today, traveling South to Hartford, CT for brunch, I passed a lumbering semi, delivering all those special sauces, makin’s and dry goods to the many regional outlets of the world’s largest fast food company. What caught my eye was the slogan, emblazoned audaciously along the side off the truck, 'Merge Taste and Quality'.

Who has operational and performance standards, and who set those?

Stop, look and listen – here comes the Customer Express!

By Janet Winters, Principal, Winters Advertising & Public Relations

HVS conducted a confidential survey of approximately 800 lenders from around the world to gather their input about the current conditions of lending in the hospitality sector.