Travel Bookings in the Palm of Your Hand

However, the most crucial part of the travel shopping process—bookings—are lagging behind. M-commerce will eventually become as commonplace as online shopping, but for now there is still a long way to go.

Despite advanced mobile devices like the iPhone making headlines almost daily, the majority of travelers are not yet using their phones to make travel reservations according to The PhoCusWright Consumer Technology Survey Third Edition. Travel companies, however, would do well to pay close attention to the small but enthusiastic minority who are using their mobile devices for advanced travel-related activities. These early adopters tend to be young, arguably hip and, most importantly, frequent travelers.

U.S. travel industry bookings will reach US$291 billion in 2010 and online transactions will top $90 billion. PhoCusWright's Mobile: The Next Platform for Travel report projects mobile bookings to reach $160 million during the same period. While mobile booking is still in its infancy, there is vast growth potential for mobile applications that drive bookings and revenue. Travel companies that build effective mobile strategies to target early adopters will be in prime position to lead the coming mobile revolution in travel.

The PhoCusWright Consumer Technology Survey Third Edition gathers information about how U.S. travelers are using and adopting technology to improve their travel experience. This five-part report delves into the topics of social media, mobile technology, review sites and other innovations. The facts and figures presented will form a baseline for your most cutting edge strategies.

PhoCusWright Consumer Technology Survey Third Edition

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