Hotel Industry Trends - Management

One common theme of most hotel industry hospitality training programs is an emphasis on encouraging frontline associates to be pro-active in anticipating needs in advance and in voluntarily mentioning additional, relevant details. Yet in order to deliver pro-active hospitality, frontline associates must first possess a strong working knowledge ... - More

Serving as a corporate educator in CHRIE (the Council for Hotel, Restaurant and, Institutional Educators) for six years, I had the opportunity to interact with many committed and caring professionals at a wide range of programs. One needs only to conduct an online Google or Bing search to discover the incredible number and types of programs now... - More

Tips for improving hotel revenue include sustainable operations, employee engagement, and internet technology - More

A few months ago, a colleague of mine, Rick Reilly, authored an article titled 'Process vs. Personality: Achieving Balance in your Guest Experience' that highlighted the value of establishing and training to a set of rote performance standards so that the 'art' of hospitality and service could flourish. - More

Unless you have a USP or some point of differentiation, what will make your hotel stand out above all the rest in your area, or competing for the same market? Some can rely on their location, or the building, or history. But what if your hotel has none of that? - More

One of the first targets for analyzing the potential for a distressed hotel to ‘turn around’ is the sales department and the related market reports. While this is absolutely correct, it is important to look beyond the conclusions to the basis of the data to ensure that it is not skewing the performance of the hotel and the sales depar... - More

The economic forecasts remain mixed, but the overall message shared in many publications, news stories and online services implies a more optimistic outlook in hospitality and the hotel industry in the foreseeable future. This positive upswing will mean the need for both additional staff and increased training in evolving markets. - More

So you've got the booking. All you do now is wait for your guests to arrive. Right? - More

With Both STR and PKF updating their recent forecasts to reflect increases in both occupancy and ADR, as thus are seeing increases in RevPAR and profits, many hotels and resorts will find unexpectedly high demand for the remainder of the calendar year. This is especially true for destination beach resorts on the Atlantic Seaboard this summer, m... - More

Fourth Paper Released in Series from HSMAI’s Travel Internet Marketing Special Interest Group and TIG Global - More