Hotel Industry Trends - Management

Traditionally, hotels have made pricing decisions based on a combination of demand forecasts, supply, operating costs, competitor activity, and gut feel. Market performance is measured in terms of indexes of occupancy, rate, and revPAR from data provided by companies like PKF Consulting and STR Global.

In my role as a leadership coach there are a few key questions I get asked over and over. They are all presented in a slightly different way, but the themes are the same. This week I was asked 'How do I deal with poor performance in a positive way?'

The title of this short article might sound a bit fundamental, but we have all learned the value of the basics. Little things do make a difference - actually, they can be the difference in achieving success or not.

In every economy and location, there are market leaders and laggers. In Part 1 of this short series, I shared the perspective that hotel owners have the financial obligation for their hotel overall and that at least some of them must modify several of their business practices if they want their hotel to move forward and not remain just a member of the pack or worse, be a market lagger.

You have arrived, your moment of anticipation is here, you are about to open the door to your sleeping chamber for the night, also your temporary living quarters. You are about to experience perhaps the strongest impression making moment of your hotel stay. You have activated your contribution to the revenue per available room (REVPAR) of that property. You are entering - 'the bedroom'

Top 5 Customer Service Complaints about Hotel Meetings Management and Sales & Catering Software

I was at our local hoteliers' association meeting the other day, where one of the topics of conversation was finding good quality staff, in particular chefs. We already know that there is a lack of new talent entering the industry so it's important that we hang on to our best people. The hospitality industry has always had one of the highest labour turnover rates in all sectors of the economy, so are we just deluding ourselves if we think we can beat that trend?

It has occurred to me recently how relatively little attention most hotel marketing and operations executives pay to their voice distribution channels, at least when compared to the huge amount of time and effort they invest in managing electronic and online channels.

How can you possibly start thinking about the future, when we are struggling with the present? That is certainly a frame of mind for many, but, ultimately, self-defeating.