Hotel Industry Trends - Management

As it gets increasingly harder to find skilled people to fill the positions it makes sense to hang on to the good employees. - More

It is official; the walls on every hotel worldwide are now made of glass and are completely transparent; the outside world can now see into your hotel lobby and witness how real guest are treated in the real-world daily. - More

Hotel company team meetings are especially critical this year as we are emerging from the recession into a fragile recovery. Q2 demand increased by an historic percentage of 8.7% according to STR. Bobby Bowers, senior VP at STR, states that 'We’re forecasting full-year 2010 RevPAR growth of just over 5 percent, driven almost exclusively b... - More

The saying goes 'a bad workman always blames his tools'. But is it always the workmen that are at fault? - More

While the US unemployment rate dipped to 9.5 percent in June 2010 (the lowest level since July 2009 compared to 9.7 percent in May 2010), the report showed 125,000 jobs were lost during the month, driven by the end of temporary census positions. The June figures estimated private sector job creation was 83,000 , marking the sixth-straight month ... - More

With most hotels and call centers seeing an increase in inquiry calls as demand rebounds in markets, it is more important than ever for your frontline sales representatives to maximize their call conversions and total revenue sold vs. goal. Depending on the type of lodging operation or call center, and of course your targeted market segments, t... - More

At the opening session of the Global Alumni Forum in Madrid, SebastiánEscarrer, vice chairman of Sol Meliá SA, Wharton dean Thomas S. Robertson and Wharton finance professor Jeremy Siegel each offered different observations about the state of the global markets, the outlook for reform, and the roles that companies, governments and busi... - More

There's nothing more frustrating, and demotivating for staff than lack of communication and being kept in the dark. Unless people know what's expected of them and what's going on you'll end up with an unhappy team, and ultimately an impact on performance levels and increased staff turnover. - More

Nisbet Plantation, a small luxury hotel on the tiny island of Nevis was just named the 'Best Caribbean Hotel' by Travel & Leisure Magazine. What's their secret? - More

As hoteliers jump into the (perceived) shark-infested waters of social media and on-line marketing, it is easy to see how a fear of over-spending can creep in. The sheer volume of on-line marketing opportunities can overwhelm even the bravest of hearts, and empty even the fullest of wallets. - More