Hotel Industry Trends - Management

At the opening session of the Global Alumni Forum in Madrid, SebastiánEscarrer, vice chairman of Sol Meliá SA, Wharton dean Thomas S. Robertson and Wharton finance professor Jeremy Siegel each offered different observations about the state of the global markets, the outlook for reform, and the roles that companies, governments and busi... - More

Nisbet Plantation, a small luxury hotel on the tiny island of Nevis was just named the 'Best Caribbean Hotel' by Travel & Leisure Magazine. What's their secret? - More

There's nothing more frustrating, and demotivating for staff than lack of communication and being kept in the dark. Unless people know what's expected of them and what's going on you'll end up with an unhappy team, and ultimately an impact on performance levels and increased staff turnover. - More

As hoteliers jump into the (perceived) shark-infested waters of social media and on-line marketing, it is easy to see how a fear of over-spending can creep in. The sheer volume of on-line marketing opportunities can overwhelm even the bravest of hearts, and empty even the fullest of wallets. - More

One common theme of most hotel industry hospitality training programs is an emphasis on encouraging frontline associates to be pro-active in anticipating needs in advance and in voluntarily mentioning additional, relevant details. Yet in order to deliver pro-active hospitality, frontline associates must first possess a strong working knowledge ... - More

Serving as a corporate educator in CHRIE (the Council for Hotel, Restaurant and, Institutional Educators) for six years, I had the opportunity to interact with many committed and caring professionals at a wide range of programs. One needs only to conduct an online Google or Bing search to discover the incredible number and types of programs now... - More

Tips for improving hotel revenue include sustainable operations, employee engagement, and internet technology - More

A few months ago, a colleague of mine, Rick Reilly, authored an article titled 'Process vs. Personality: Achieving Balance in your Guest Experience' that highlighted the value of establishing and training to a set of rote performance standards so that the 'art' of hospitality and service could flourish. - More

Unless you have a USP or some point of differentiation, what will make your hotel stand out above all the rest in your area, or competing for the same market? Some can rely on their location, or the building, or history. But what if your hotel has none of that? - More

One of the first targets for analyzing the potential for a distressed hotel to ‘turn around’ is the sales department and the related market reports. While this is absolutely correct, it is important to look beyond the conclusions to the basis of the data to ensure that it is not skewing the performance of the hotel and the sales depar... - More