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TORONTO, Sept. 4 /PRNewswire/ -- In an industry first, Four Seasons Hotels
and Resorts, the world's leading operator of luxury hotels, received the top
ranking in the luxury hotel segment in the J.D. Power and Associates 2001
Domestic Hotel Guest Satisfaction Study(SM), released last week.
The announcement by J.D. Power and Associates marks the first time the
luxury hotel category has been awarded, making the achievement especially
noteworthy. We strive to deliver a consistently excellent guest experience
at all of our hotels, and we believe it is a real testament to our employees
that we have achieved this honor for our North American properties, said Wolf
Hengst, president, worldwide hotel operations, Four Seasons Hotels and
Resorts. What makes this recognition even more meaningful is that it is
based on the opinions of our guests.
The top three contributors to guest satisfaction for respondents who
participated in the survey were the guest room, departure process and
pre-arrival/arrival experiences. These accounted for more than 70 percent of
guest satisfaction in each of the six market segments, followed by hotel
services, and food and beverage. Four Seasons scored especially well in the
areas of food and beverage service and the departure experience.
J.D. Power and Associates 2001 Domestic Hotel Guest Satisfaction Study(SM)
was based on a national sample of 13,335 individual evaluations from a
national representative sample of business and leisure hotel guests.
Fifty-two hotel chains in six market segments are included in the study.
Sixty percent of guests across all segments report that they visited a hotel
for leisure purposes, staying an average of 2.4 nights.
With a history spanning four decades and a portfolio that now extends to
six continents, Four Seasons Hotels and Resorts is the world's leading luxury
hotel operator, and currently manages 51 properties in 23 countries. Since
opening its first hotel in Toronto in 1961, this award-winning Canadian
company has claimed first position on numerous rankings, among them the
AAA Five Diamond awards (receiving more than other any hotel company for the
20th consecutive year), Zagat Survey (Best Hotel Chain in the U.S. and
worldwide), Business Travel News (best deluxe hotel company), and prestigious
publications and industry awards worldwide. Information on Four Seasons and
its 40 years of achievements can be accessed at http://www.fourseasons.com.
CONTACTS:
Elizabeth Pizzinato/Nicola Blazier
Four Seasons Hotels and Resorts
416-449-1750
SOURCE Four Seasons Hotels and Resorts
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