Assistant General Manager

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  • Lodge Works

    Assistant General Manager

    Company:
    Lodge Works

    Location:
    18 Third Avenue
    Burlington
    MA
    01803
    US

    Category:
    Management

    Degrees Required:
    4 Year Degree

    Employment Type:
    Full-Time

    Manages Others:
    Yes

    Requirements:

    AGM Key responsibilities will be:

    • Ensure proper and complete training of Guest Representatives and front office staff.
    • Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
    • Monitor all V.I.P.’s, special guests, and requests on a daily basis and ensure they have been handled.
    • Ensure safety and security practices, training, and incident reporting for the hotel.
    • Motivate, coach, counsel, and discipline personnel according to LodgeWorks/Brand standards and ensure that managers are in compliance with the standards in the administration of counseling and disciplinary steps.
    • When necessary, handle check-ins and check-outs in a friendly, efficient and courteous manner.
    • Respond to all guest requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
    • Assist the General Manager with monthly forecast of the hotels financial position by estimating revenues and line-by-line expenses.
    • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
    • Operate all aspects of the front office computer system including software maintenance, report generation and analysis, and other front office equipment.
    • Participate in all-employee meetings, events, and other functions required by management.
    • Ensure that all employees receive fair and equitable treatment.
    • Participate in Manager-on-Duty schedule.


    AGM Best Candidates will bring:

    • Three (3) to five (5) years of progressive experience in a hotel or related field.
    • Bachelor degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.
    • Supervisory experience required.
    • Must be proficient in computer business software applications such as Word and Excel
    • Boutique Hotel experience.
    • Food & Beverage experience preferred.
    • Forbes experience preferred.
    • Must have a valid driver’s license and be able to meet company MVR requirements.
    • Fluent in English – excellent written and verbal communication.
    • Must have great organization and communication skills.
    • Strong accounting skills.
    • Hyatt/Opera experience is a plus.


    ******* THERE WILL BE NO ASSISTANCE IN RELOCATION ********


    We are an equal opportunity employer and have a lot to offer individuals interested in joining our team.



    Requirements:

    JOB DESCRIPTION:

    ARCHER Burlington, MA is currently looking for an outgoing, customer service focused hospitality professional to fill the crucial role of Assistant General Manager.

    ARCHER Burlington is part of LodgeWorks, an ever-emerging hotel management and development company based in Wichita, Kansas with 700+ employees nationwide.  Our dynamic multi-brand strategy includes the Hyatt Place, HYATT House, Aloft, Hilton Garden Inn and other high quality, nationally branded products.  We are industry innovators with a rich history and a strong family culture. At LodgeWorks, hospitality is more than just the industry in which we work.  It defines everything we do.  Hospitality is the single most important element of our organization – the foundation upon which everything is built.

    LodgeWorks.  Welcome to Hospitality. 

    Our benefits include: Medical, Dental, Vision, PTO, 401(k) with employer match, Term Life Insurance at no cost to the employee, additional Supplemental Term Life Insurance available at a minimal cost to the employee, Long and Short Term Disability benefits at no cost to the employee, and much more for full-time positions.

    ******* THERE WILL BE NO ASSISTANCE IN RELOCATION ********


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