Hotel/ Resort Regional Director of Housekeeping

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  • Patrice & Associates, Inc.

    Hotel/ Resort Regional Director of Housekeeping

    Patrice & Associates, Inc.


    Hospitality - Hotel, Management

    Degrees Required:
    2 Year Degree

    Employment Type:

    Manages Others:


    Requirements & Responsibilities:
    • 8 to 15 years of Hotel/Resort experience is mandatory
    • Leadership of other leaders; must have leadership of multiple direct reports in geographically dispersed locations
    • Strong financial acumen; knows how to work with spreadsheets and budgets in the multi-millions
    • Strong business presence; will be the direct point of contact for our business partners
    • Demonstrate Companies core values of loyalty, honesty and integrity
    • Conduct business in an ethical and transparent manner
    • Able to respond quickly to changing priorities and make good decisions
    • Strong writing, verbal presentation, and client facing skills
    • Outstanding analytical ability with an attention to detail and accuracy
    • Superior problem solving and reasoning skills
    • Build positive relationships with peers, management, and customers
    • Strive to continually build knowledge and skills
    • Is approachable & always follows up
    • Display a passion for cleanliness
    • Pro-active, self-managing
    • Must be open to travel

    EOE- Equal Opportunity Employer


    Regional Director
    Salary $80,000 - $120,000
    25% to 35% Quarterly Bonus
    Much more!!


    Essential Duties and Responsibilities:
    Develop and maintain a high standard of excellence for four to eight properties.  Create and establish plans to ensure each site is meeting and/or exceeding established goals and objectives.  Ensure site contractual obligations, company policies and procedures are followed. Inspire a positive culture at each site. Ensure a sense of urgency exists at site so that units are turned on time. Ensure all reporting requirements are completed.
    The Regional Director will report directly to the Divisional VP of Operations.
    Specifically the Regional Director will:
    • Conduct site visits based on Company directives
    • Maintain overall responsibility for 4 properties
    • Monitor the key performance indicators of Quality, Timeliness and Budget, and help property management achieve targets
    • Holds teams accountable for measurable results and develop action plans with teams if key metrics aren't being achieved
    • Create an overall people plan for the region that reflects bench strength and succession planning coupled with consistent mentoring and people development
    • Create recruiting strategies for each site - monitoring staffing levels and communicating that strategy to site management, Field Recruiters and Division HR Director to ensure staffing levels are achieved and maintained well before high demand
    • Coach site managers to provide a quality work experience for team members through correct selection, on-boarding, training, and employee rewards and recognition programs.
    • Manage performance of management teams, including evaluating, coaching, developing, and disciplining management members as needed.
    • Ensure that a transportation strategy is in effect for the site Ð utilizing vehicles and drivers with efficiency, and that vehicle safety protocols and program are being followed by all site employees and other assets are maintained and in good working order.
    • Ensure that a housing strategy is in place for those markets that will require foreign workers.  Source appropriate, safe and affordable housing for the foreign workers, work with landlords and corporate personnel to negotiate rental agreements and ensure that corporate personnel have all agreements and understand timelines of housing to ensure proper reimbursement to the company and employee.
    • Consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls and emails.
    • Execute established manager meetings, training, company roll-outs, etc.
    • Build a professional relationship with resort management and other key members of the resort staff, and maintains frequent communication with resort team.  Coach Executive Housekeepers on developing and maintaining professional relationships with resort management team.
    • Develop a customer first culture and display professional behavior to all Company clients, client owners and guests.
    • Be knowledgeable of all services provided at assigned sites and identify additional business opportunities and communicate those to Division VP.

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