Customer Care Representative, Hotel Guest Support

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  • InterContinental Hotels Group

    Customer Care Representative, Hotel Guest Support

    Company:
    InterContinental Hotels Group

    Location:
    1275 West 2240 South
    Salt Lake City
    UT
    US

    Category:
    Customer Service

    Degrees Required:
    None

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:

    Qualifications

    Ideal applicants will have strong computer skills, particularly navigating between multiple applications and webpages. They should have a sincere desire to deliver True Hospitality, genuine empathy, and most importantly they should have a great attitude. 
     
    Apply today to join our award winning customer service team. 
     
    IHG is an equal opportunity employer that is committed to diversity in our workforce.  
    Minority / Female / Disabled / Veteran

    Requirements:

    IHG is a global company with a broad portfolio of hotel brands, meaning a world of opportunity for you. Our success flows from the thousands of people around the world who form part of the IHG team. It's their ideas, inspiration and effort that make us who we are. It's their individuality that we love. So if you want to work somewhere that can offer a rewarding career and room to be yourself, we want all of you at IHG.

     

    Among our ten brands (InterContinental, Kimpton Hotels, Hualuxe, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Even Hotels, Staybridge Suites, Avid Hotels, and Candlewood Suites) we have over 5,000 hotels in over 100 countries. 


    For us, it's not enough to be one of the world's leading hotel companies. We also want to be the world's best place to work. So we work hard every day to make sure our hotels deliver the welcoming atmosphere that our people feel comfortable in, while offering a challenging and supportive environment that allows our people to grow. And we are being recognized widely for this approach. We've won plenty of awards over the years and are most proud of the ones that acknowledge our investment in our people like our recent recognition from the Salt Lake Tribune as one of the Wasatch Front's Top Workplaces. 


    We are seeking Customer Care Representatives to create great experiences with our guests and our hotels to support customer satisfaction and guest retention. This role maintains and reinforces relationships to build trust and confidence through all contact channels and protects and supports brand image by being responsive to customer questions and concerns. This is a phone based customer service position in a contact center environment.

     

    Customer Care Representatives earn a starting base wage of $12 per hour plus annual bonus and annual merit increases. We offer an industry leading benefits package which includes medical, dental, vision, and life insurance. A matching 401(k) plan which is fully vested, tuition reimbursement, paid vacation and paid personal days, hotel room discounts, advancement opportunities, and much more!

     

     

     


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