Customer Service Specialist, Hotel Reservations

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  • Customer Service Specialist, Hotel Reservations

    Company:
    InterContinental Hotels Group

    Location:
    1275 West 2240 South
    West Valley City
    UT
    84119
    US

    Category:
    Customer Service

    Degrees Required:
    None

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:

    As a Customer Service Specialists, Hotel Reservations at our Salt Lake City Reservations Office you will: 

    • Answers calls from guests all over North America interested in staying at any of our hotels
      • All calls are inbound (they call us)
    • Provide elite customer service to our guests while trying to match them to the hotel that best meets their needs 
    • Deliver a great customer experience


    At IHG's Salt Lake City Reservations Office we offer a challenging and supportive environment that allows our people to grow. We’ve won plenty of employer awards over the years and are most proud of the ones that acknowledge our investment in our people. We were recently named a Wasatch Front Top Workplace for the second consecutive year by the Salt Lake Tribune. 

     

    Our Salt Lake City Reservations Office is located at 1275 West 2240 South in the Metro Business Park. We are a short 5 minute walk from the River Trail Trax Station. 


    Requirements:

    Are you looking for a better career opportunity? Well look no further because you've found us. 


    Who are we? We are IHG (InterContinental Hotels Group). Never heard of us? That's okay, we know you've heard of some of our brands. You've heard of Holiday Inn and Holiday Inn Express right? Those are ours. 


    How about Crowne Plaza or Kimpton Hotels (Hotel Monaco)? Those are ours too. We also own InterContinental, Hualuxe, Even Hotels, Hotel Indigo, Staybridge Suites, and Candlewood Suites. In all we have over 5,000 hotels worldwide and we are growing all the time. 


    We have great hotel brands, but its our people that make us elite. We are a company that truly cares about our customers, our colleagues, and our communities. We have been recognized again and again as one of the top employers in Utah and the world because we give our employees room to be themselves and together we deliver Great Hotels Guests Love. 


    So, what do you say? Do you want to join our award winning team in our Salt Lake City Reservations Office? We certainly hope so. Below is a bit more about the role. We genuinely hope you choose to apply. 


    Keywords: Customer Service, Call Center, Contact Center, Guest Service, Hotel, Sales, Customer Care, Representative, Travel, Vacation, Hospitality, Service, Call Center Office, Office Job, Resort, Vacation


    Qualifications

    Having experience in customer service, sales, call center, or hotels is great but it is not required. Our primary qualifications are a great attitude, good communication skills (especially listening skills), and the ability to quickly navigate web pages. Ideal applicants will have a stable work history but no work history is required. 


    • Our typical Customer Service Specialists, Hotel Reservations earn about $13 per hour. 
      • Starting base wage is $11 per hour
        • Annual base wage increases (raises every year)
      • $1 per hour shift differential for working after 3 pm or any hours on the weekend
      • Commission for reservations booked (all calls are inbound)
      • Currently (all included) our top Customer Service Specialists, Hotel Reservations consistently earn over $16 per hour

     

    • We provide an industry leading benefits package 
      • Medical, dental, and vision insurance 
      • Disability and life insurance 
      • Tuition reimbursement
      • Matching 401(k) plan (6% fully vested) 
      • Paid vacation and paid personal days
      • Hotel discounts worldwide
      • Advancement and development opportunities
      • Much, much more


    Advancement opportunities are plentiful (most of our leaders and support team members started as Customer Service Specialists, even the Center Director). Most importantly we will give you the chance to work with a great team of people and Room to be Yourself.


    If you are still reading this we want you at IHG! Please apply now, we know you won't regret it!
     
    IHG is an equal opportunity employer Minority / Female / Disabled / Veteran


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