Owner Services Representative

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  • Capital Resorts LLC.

    Owner Services Representative

    Company:
    Capital Resorts LLC.

    Location:
    Asheville
    NC
    US

    Category:
    Customer Service, Hospitality - Hotel, QA - Quality Control

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:

    Requirements:

    • High School Diploma/GED
    • Timeshare experience a plus
    • Working knowledge of computers and internet
    • Flexibility needed for scheduling purposes
    • Seeing high energy professionals with a passion to service owners and customers
    • Must be comfortable with phone work and possess a professional and delightful manner
    • Excellent communication skills
    • Ability to work with a high level of professionalism at all time
    • Must maintain an average score of 5.75 or above on surveys with a minimums of 25 surveys received each month
    • Must maintain a professional attitude and atmosphere with members at all times
    • Flexible schedule, available evenings, weekends and holidays as necessary to obtain goals

    We offer employees with competitive compensation and benefits programs, which include but are not limited to; medical, dental, vision, life insurance, disability, 401K, discounted condo stays, paid time off and paid Holidays.

     

    We invite you to explore this extraordinary opportunity to join our TEAM!

    EOE


    Requirements:

    Purpose:

    The Owner Service Specialist is to service our owners and customers with their reservation and booking needs in the capacity of a call center agent position. Answer inbound calls from Owners or other departments whom need assistance with questions regarding benefits, reservations or Club and Lifestyle memberships.

    Principle Duties and Responsibilities:

    • Assist and build rapport with owners, or sales reps calling in to make or confirm reservations

    • Follow all company policies and procedures

    • Develop and maintain positive working relationships within a team

    • Facilitate and accept incoming phone calls and return phone calls, as business needs demand.

    • Maintain and participate in ongoing departmental and individual training

    • Meet and maintain individual and department scores on surveys, goals and reporting

    • Assist with Owner account inquiries and perform points audit when requested

    • Maintain call queue as assigned in queue in agreement with call volume

    • Monitor and complete daily Zendesk ticket assignments in a timely fashion

    • Attend and participate in team morning huddles and monthly department meetings.

    • Initiate and complete collections when reviewing Owner accounts in TSW

    • Make outgoing New Owner Welcome, Voice Mail return calls when assigned


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