Assistant Manager Housekeeping - Crystal Gateway Marriott (180008E8)

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  • Marriott International, Inc.

    Assistant Manager Housekeeping - Crystal Gateway Marriott (180008E8)

    Marriott International, Inc.

    1700 Jefferson Davis Highway

    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:

    See Job Description


    Here’s To Your Journey with Marriott Hotels Resorts Suites

    Marriott Hotels Resorts Suites is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

    The Crystal Gateway Marriott located at 1700 Jefferson Davis Highway, Arlington, VA 22202 is currently hiring a Assistant Manager Housekeeping.

    Responsibilities include:
    Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include 90% Housekeeping & Laundry, 10% other Front Office functions such as AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.


    Education and Experience

    • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.


    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.


    Supporting the Management of Rooms Operations Activities

    • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

    • Runs and reviews critical information contained in room operations reports.

    • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

    • Operates all department equipment as necessary and reporting malfunctions.

    • Ensures employees have the proper supplies and uniforms.

    • Understands night audit procedures and being able to comprehend and utilize reports as necessary.

    • Understands and complies with loss prevention policies and procedures.

    • Communicates performance expectations employees in accordance with job descriptions for each position.

    • Handles employee questions and concerns.

    • Effectively schedules employees to business demands and tracks employee time and attendance.

    Contributing Information to Support Managing to Budget

    • Supervises same day selling procedures to maximize room revenue and property occupancy.

    • Verifies accuracy of room rates to maximize revenue opportunities

    • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

    • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

    • Understands the impact of Room Operations on the overall property financial goals and objectives.

    Providing for and Managing the Guest Experience

    • Assists in the investigation of employee and guest accidents.

    • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

    • Sets a positive example for guest relations.

    • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

    • Assists in the review of comment cards and guest satisfaction results with employees.


    90% of Management Job Duties in Housekeeping Dept.


    To apply now, go to:

    Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.

    Chat, engage and follow us on social media.
    @lifeatmarriott on Snapchat

    So, we ask, where will your journey take you?

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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