Assistant Manager Room Service - Waldorf Astoria Orlando

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  • Assistant Manager Room Service - Waldorf Astoria Orlando

    Waldorf Astoria Hotels & Resorts



    Degrees Required:
    Not Specified

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    An Assistant Room Service Manager with Waldorf Astoria Hotels and Resorts is responsible for assisting the manager in directing and organizing the activities and services of Room Service in the hotel's continuing effort to deliver outstanding guest service.

    What will it be like to work for this Hilton Worldwide Brand?

    What began with the world's most iconic hotel is now the world's most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

    We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

    Waldorf Astoria Hotels & Resorts is one of Hilton Worldwide's thirteen market-leading brands. For more information visit

    If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

    What will I be doing?

    As an Assistant Room Service Manager, you would be responsible for assisting the manager in directing and organizing the activities and services of a hotel food and beverage outlet (restaurant, lounge, room service, coffee shop, etc.) to deliver an excellent guest experience. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Assist in the management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

    • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward

    • Assist in monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly

    • Ensure compliance with health, safety, sanitation and alcohol awareness standards

    • Assist in initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue

    • Assist in recruiting, interviewing and training team members

    • Act in the absence of the manager, as needed

    What are we looking for?

    Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    H Hospitality - We're passionate about delivering exceptional guest experiences.

    I Integrity - We do the right thing, all the time.

    L Leadership - We're leaders in our industry and in our communities.

    T Teamwork - We're team players in everything we do.

    O Ownership - We're the owners of our actions and decisions.

    N Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes in our Team Members:

    • Living the Values

    • Quality

    • Productivity

    • Dependability

    • Customer Focus

    • Teamwork

    • Adaptability

    What benefits will I receive?

    Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.


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