Quality Assurance Officer - Westin Princeville Ocean Resort

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  • Vistana Signature Experiences, Inc

    Quality Assurance Officer - Westin Princeville Ocean Resort

    Company:
    Vistana Signature Experiences, Inc

    Location:
    Princeville
    HI
    US

    Category:
    Hospitality - Hotel, QA - Quality Control, Sales

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:


    Job Description

    Provide support to Sales Department by reaffirming buyer understanding of presentation subject matter and program information. Supports Contract Administration by verifying/witnessing clients' signatures, and fulfilling buyer side escrow closing for on-site purchases. The Settlement officer is the company's representative/agent whom processes closing document/contracts with customer; whilst ensuring that customer in full understanding of the product.

    • Verifies contracts - the Quality Assurance (QA) Officer provides accurate and timely purchase settlement with owners; explaining clauses in contracts, answering questions related to the same.
    • Initiates welcome calls - the QA Officer contacts customers upon their return home to welcome them as new members, using this time as an opportunity to answer any questions or concerns that the customer may have. This assists in reassuring the customer about their purchase.
    • Follows-up on pending contracts - the QA Officer ensures that while verifying contract with customer the commitment date that was negotiated between Sales Executive and client is confirmed for processing; follows-up by contacting customer prior to commitment date to welcome them as new members, while reminding them of agreed deadline.
    • Respond to cancellation requests
    • Respond to reservation requests - assist all inbound clients calling to book their first 1st vacation through the reservation/booking process.
    • Provide Settlement support to other team members
    • Assist with training of new recruits in department
    • Provide administrative assistance to Project Director, Director of Sales, Sales Staff,
    • Assist sales Team with owners request and concerns
    • Perform all other reasonable and legally assigned tasks as requested by supervising management
    • Assist with training of new recruits in department


    QUALIFICATIONS/COMPETENCIES

    • Aptitude for Technical and Legal Terminology
    • Knowledgeable of the Timeshare Industry
    • Must be alert and self motivated
    • Experience in Contracts delivery a plus
    • Must have strong command of the English Language, second languages are a plus
    • Must dress and maintain professional groomed appearance at all time while of duty
    • Computer and office equipment experience
    • Must have a High Level of integrity and solid work ethic
    • Strong written and oral communication skills with good telephone etiquette
    • Must be a team player, and able to work with others

    PHYSICAL JOB REQUIREMENTS:

    • Assembling Owners Kit
    • Must be able to sit or stand for long period of time
    • Must be able to lift minimum of 35 lbs to waist height
    • Must be willing to performing Settlement functions off site
    • Must be able to perform duties on multiple sites
    • Able to work extended hours
    • Must be able to work at least 5 days per week including weekends and holidays
    • Must be able to perform in high activity fast paced environment



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