Relief Night Auditor / Overnight Manager FT - Embassy Suites-LAX South
Relief Night Auditor / Overnight Manager FT - Embassy Suites-LAX South
Embassy Suites By Hilton
A Relief Night Auditor/Overnight Manager with Embassy Suites Hotels is responsible for relieving the Head Night Auditor and performing the following duties: auditing, posting and balancing of daily financial transactions, greeting and registering or checking out guests from the hotel, providing prompt and courteous service.
As Relief Overnight Manager, will have the full hotel authority in the absences of the General Manager, Directly manages all night shift team members during shifts, performs protective and enforcement function in a courteous and retrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property and maintains a safe and secure environment for guests, visitors, and team members to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand?
Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay«, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Evening Receptions every evening. Embassy Suites' bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.
Embassy Suites is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com
If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.
What will I be doing?
As Relief Night Auditor, you would be responsible for relieving the Head Night Auditor and performing the following duties: auditing, posting and balancing of daily financial transactions, greeting and registering or checking out guests from the hotel, providing prompt and courteous service.
As Relief Overnight Manager, you will have the full hotel authority in the absence of the General Manager, make decisions affecting the overall guest satisfaction as well as the safety of the hotel, its team members and guests. Directly manage all night shift team members. Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property and maintain a safe and secure environment for guests, visitors, and team members to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.. Specifically, you would be responsible for performing the following tasks to the highest standards:
Audit, post and balance daily cashier's work
Ensure credit card system reconciles to daily transaction lists
Greets and registers guests
Checks guest out of the hotel
Resolves guest challenges throughout their stay in our hotel
Upgrades guests, as required
Promotes hotel services and amenities and upsells product to the guests
Full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety.
Tours hotel interior and exterior to insure quality appearance, cleanliness and lighting. Reports all deficiencies and safety hazards to the engineer on duty. Follow-up to insure deficiencies have been corrected.
Oversees the preparation of daily summary reports for distribution to various hotel departments on the days business activities.
Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed. Overall supervision of all night shift team members.
Addresses concerns and reviews the status of the daily operation with Department Heads and General Manager to ensure quality and continuity in operations.
Manages any emergencies that arise during the night hours.
Patrol the interior of the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property.
Promote safe work practices
Initiates preliminary investigations into incidents , as needed.
Writes reports and ensures accuracy of necessary documentation, as needed.
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
Assist in transporting guests to and from the airport terminal or other designated site.
***NOTE: A California Class B Commercial License is required to drive hotel shuttles. Applicants without a Class B license must have a clean driving record and be able to pass the DMV written test within two weeks of hired date. A copy of the DMV record must be present during the interview.
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideÆs Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.