Marketing Supervisor - The Westin Maui Resort & Spa

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  • Vistana Signature Experiences, Inc

    Marketing Supervisor - The Westin Maui Resort & Spa

    Vistana Signature Experiences, Inc


    Hospitality - Hotel, Management, Marketing

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    Vistana Company Overview

    Vistana Signature Experiences, Inc. (Vistana) is a leading developer, owner and operator of 22 high-end vacation ownership resort properties. Founded in 1980, Vistana is the exclusive licensee of the Sheraton® and Westin® brands in vacation ownership and uses related trademarks under license from Starwood Hotels & Resorts Worldwide, Inc. Vistana offers its more than 220,000 owners Gold status in the industry-leading Starwood Preferred Guest® (SPG) program and drives value for guests by delivering exceptional levels of service and programming that are unique to the brands and distinct in the market. Headquartered in Orlando, Florida, Vistana is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences. For more information, please visit:


    Westin Maui Resort Gallery - 2365 Ka'anapali Pkwy, Lahaina, HI, 96761

    Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Ka'anapali Beach is the perfect island resort for an inspiring Hawaiian vacation. With its beachfront setting, magnificent aquatic playground with five pools and tropical gardens, this Maui hotel appeals to honeymooners and families alike. From uplifting renewal at the Heavenly Spa to world-class dining in oceanfront restaurants, cultural fun, golfing and watersport adventures - the choices are endless.

    Job Description

    The primary responsibilities of the Marketing Supervisor are to successfully lead, mentor and supervise the Vacation Services Coordinators on the Westin Maui marketing team. This position is responsible for maintaining excellent customer service scores, sustaining high tour penetration rates, generating qualified leads and tours, and developing talent for the Westin Maui Sales Gallery.

    • Achieve the monthly budgeted "Net Penetration" percentage and net sales volume for all WM In-House marketing channels.
    • Perform the functions of a Vacation Service Coordinator when deemed necessary by Marketing Management.
    • Lead our Peer Mentor Program, and have a passion for training and development.
    • Represent Vistana Signature Experiences in a professional, ethical, and passionate manner that drives performance and builds culture.
    • Provide both timely and accurate performance analysis of all current program responsibilities.
    • Ensure all initiatives follow brand standards (standard operating procedures, Westin brand standards, collateral, uniforms, etc.).
    • Build a productive working relationship with Hotel Operations, Sales, Finance and TNR leadership.


    * A college degree in marketing, business or a related field is preferred
    * Excellent verbal, written, and computer skills required
    * Must have prior experience and successful production in either the marketing or sales fields
    * Must have extensive knowledge of our branded concierge model
    * Must embody professionalism, and consistently demonstrate high quality guest service
    * Must be willing to work flexible hours including evenings, weekends and holidays


    * Lifting and carrying office supplies and marketing materials weighing up to 20 lbs. are required.
    * Assessment of associate performance requires visual, auditory, and verbal capabilities.
    * Verbal communication is necessary for interacting with guests and owners.
    * Deskwork, including telephone and computer activities is a part of this position.
    * Movement between several locations (Hotel, Villas, office) is required to deliver materials. This may include driving back and forth between sites or locations; therefore a valid driver's license is required.
    * Typical office environment with extensive computer usage, telephone usage, and sitting for extended periods of time.
    * Stairs are a part of the building structure; therefore climbing stairs may be necessary.
    * This position requires flexibility in work schedules and will include working evenings, weekends, and holidays.

    Diversity Commitment

    At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better - a better place to work, a better place to grow, enabling a better way to see the world.

    Equal Employment Opportunity

    The Company is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.

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