PBX Service Express Agent (Temp-FT) - Westin Princeville

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  • Westin Properties

    PBX Service Express Agent (Temp-FT) - Westin Princeville

    Company:
    Westin Properties

    Location:
    3838 Wyllie Road
    Princeville
    HI
    96722
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:

    Vistana Company Overview


    Vistana Signature Experiences, Inc. (Vistana) is a leading developer, owner and operator of 22 high-end vacation ownership resort properties. Founded in 1980, Vistana is the exclusive licensee of the Sheraton® and Westin® brands in vacation ownership and uses related trademarks under license from Starwood Hotels & Resorts Worldwide, Inc. Vistana offers its more than 220,000 owners Gold status in the industry-leading Starwood Preferred Guest® (SPG) program and drives value for guests by delivering exceptional levels of service and programming that are unique to the brands and distinct in the market. Headquartered in Orlando, Florida, Vistana is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences. For more information, please visit: https://www.vistana.com.


    Property/Location


    Westin Princeville Ocean Resort - 3838 Wyllie Rd, Princeville, HI 96722

    The Westin Princeville Ocean Resort Villas lies along a lush cliff resting two hundred feet above the Pacific Ocean on the north shore of Kaua'i. The Westin Princeville is an upscale Resort which provides a thoughtfully designed experience making the healthiest The Westin Princeville Ocean Resort Villas lies along a lush cliff resting two hundred feet above the Pacific Ocean on the north shore of Kaua'i. The Westin Princeville is an upscale Resort which provides a thoughtfully designed experience making the healthiest choices irresistibly appealing.

    A welcoming oasis to the savvy traveler, every innovative service aims to help guests thrive so they feel better than when they arrived: A truly restorative sleep in the world-renowned Heavenly® Bed, a Spa-like invigoration with the Heavenly® Bath, healthful indulgence from SuperFoodsRx menus and energizing exercise with WestinWORKOUT®. Westin ensures guests are well rested, well nourished and well cared for.


    Job Description


    POSITION PURPOSE
    Answer all external and internal calls and direct calls of guests and associates. Handle guest messages and requests, as well as follow through with their requests or issues to ensure guest satisfaction. Responsible for proper execution of emergency procedures. Input guest issues and problems in to our StarGuest system, use Hotel Expert to report and action problems and guest issues, use radio system to communicate to other departments and also use Galaxy Light Speed which is the main property management system to locate guest contacts, accommodations, requests etc.

    Hourly: $19.40 - $24.25

    ESSENTIAL FUNCTIONS

    AVERAGE %
    OF TIME
    90% Answer all calls using the guest's name and an established script. Assist guests with voice mail and messages. Follow wake-up call procedures to make sure every request is completed on time. Page hotel departments for requests, repairs, defects, luggage assistance, shuttle service, valet service and amenities. Assist guests and employees with the language line service if necessary. Input guest issues into the StarGuest response system.

    5% Execute emergency procedures. Notify appropriate employees of
    emergencies according to established code language.

    5% Connect or assist with the installation and/or connection of convention telephone services. Assist in replacing broken phones in guest rooms.
    Take villa delivery orders and ensure orders are delivered to guest room.


    Other:
    Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

    Upon employment, all employees are required to fully comply with Vistana Signature Experiences rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.


    SUPPORTIVE FUNCTIONS
    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

    • Answer the priority calls when the guest relation's manager is not available.

    • Contact security when a guest is ill and logging the call in StarGuest.

    • Log all “Do Not Disturb” requests and telephone service requests.

    • Review the information posted on the bulletin boards.


    Requirements


    SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

    • Must be able to speak, read, write and understand the primary language(s) used in the workplace.

    • Must be able to read and write to facilitate the communication process.

    • Requires good communication skills, both verbal and written.

    • Must possess basic computational ability.

    • Must possess basic computer skills.

    • Knowledge of all communications related equipment including telephone console, computer terminal, emergency panels, paging equipment, printer, fax, copier, and radio.


    Physical Demands

    • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

    • Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task.

    • Must be able to lift up to 15 lbs. occasionally.

    • Must be able to exert well-paced ability in limited space.

    • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

    • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

    • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

    • Requires manual dexterity to use and operate all necessary equipment.

    • Ability to work primarily with fingers to pick, pinch and type and carry out substantial movements (motions) of the wrists and hands as well.

    • Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, and other office equipment as needed.


    QUALIFICATION STANDARDS
    Education
    High school or equivalent education required.

    Experience
    No prior experience required. Some public contact desired.

    Licenses or Certificates
    Not applicable.

    Grooming
    All employees must maintain a neat, clean and well-groomed appearance per Vistana Signature Experiences standards.

    This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.


    Diversity Commitment


    At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better Ð a better place to work, a better place to grow, enabling a better way to see the world.


    Equal Employment Opportunity


    The Company is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.


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