The Grand-Housekeeping Inspector-Tusayan, AZ

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  • The Grand-Housekeeping Inspector-Tusayan, AZ

    Company:
    The Grand Hotel

    Location:
    Grand Canyon Village
    AZ
    86023
    US

    Category:
    QA - Quality Control

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:


    Overview

    Inspect and complete assigned section to ensure adherence to company standards and quality guest
    service.

    Responsibilities
    • Fully understand and support Xanterra Mission Statement and Core Values.
    • Inspect daily, entire assigned section (guest rooms, linen rooms, hallways, grounds etc.) to ensure cleanliness, safety and proper condition to meet or exceed departmental and company standards.
    • Perform inventory duties on room amenities, mission linens, supplies and chemicals.
    • Report condition and status of guest rooms to Front Desk in an efficient and timely manner.
    • Maintain and uphold all company policies, assist in the development of assigned employees through
    • training and performance enhancement.
    • Report to Executive Housekeeper on the performance and/or behavior of the employees assigned to the inspector.
    • Must be able to perform duties of Guest Room Attendant or Common Area Attendant.
    • Must be able to perform duties of Bell staff or Utilities.
    • Control keys, master and guest room keys, and maintain security of all guest rooms, both occupied and unoccupied.
    • Enforce safety regulations, precautions, and information to provide a safe working atmosphere for self and employees assigned.
    • Communicate effectively with Executive Housekeeper, Assistant Housekeeping Manager, Front Desk personnel, Bell Attendant staff, maintenance and other departments and guests.
    • Maintain a courteous and helpful behavior towards guests and fellow employees.  Exercise tact and discretion at all times while on duty.
    • Participate in established programs designed to further professional growth and development.
    • Assume duties of a GRA when necessary and able to effectively carry out duties of any assigned inspector shift.
    • Must log in Lost & Found items as well as process Lost & Found cases.
    • Adhere to all safety, risk management and environmental policies in performing tasks, including wearing required personal protective equipment.
    • Other duties as assigned.
    Qualifications
    • Ability to use correct telephone etiquette.
    • Ability to interact with a diverse range of guest and co-workers.
    • Ability to focus on details to adhere to quality standards expected by guests.
    • Previous experience as a Guest Room Attendant, Common Area Attendant, Bell person, and or Utilities preffered.
    • Display leadership ability, as well as a good foundation and knowledge of housekeeping operations preffered.

    #CB


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