Front Services Supervisor - Bell & Door (Bellagio)

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  • MGM Resorts International

    Front Services Supervisor - Bell & Door (Bellagio)

    Company:
    MGM Resorts International

    Location:
    P.O. Box 7700
    Las Vegas
    NV
    89177
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    The primary responsibility of the Front Services Supervisor is to work under the Front Services Manager and/or Director  and to be responsible for the direction of Hotel Front Services (uniformed services). All duties are to be performed in accordance with departmental and policies, practices, and procedures.

    • Supervises all Bell Services employees.
    • Keeps accurate records of services provided by all Bell Services employees.
    • Ensures all luggage checked is properly tagged and all Bell Services employees are following departmental procedures.
    • Ensures guests luggage is moved when room change is required. Retrieves luggage from room when notified of guests' checkout time.
    • Ensures all employee work as a coordinated team to move guests and their luggage in and out of the hotel in an orderly and efficient manner.
    • Provides a full array of ancillary guest services such as special orders for flowers, balloons, wedding information, newspapers, etc.
    • Resolves guest complaints and problems. Notifies manager immediately of problems beyond his/her scope of authority.
    • Reports all accidents, incidents, and alleged theft to security for further investigation. Responds to emergency calls.
    • Orients new employees to the department.
    • Provides training to upgrade employee's skills, review departmental policies and procedures, and communicates new hotel services, attractions, events, etc.
    • Coordinates with Security and Valet and all other relevant departments, the organization of pre/post event egress. Ensuring the proper set up to handle the influx of Taxi requests, Vehicle/pedestrian traffic in the Porte Cochere.
    • Oversee Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company's diversity commitment.
    • Prepares memoranda and/or reports of all unusual events or occurrences in the department for manager/executive management review and action.
    • Conducts periodic performance appraisals of employees in accordance with guidelines.
    • Works closely with Front Desk, Valet Services and Reservations to ensure a smooth and efficient movement of luggage and other ancillary requirements.
    • Counsels and disciplines employees in accordance with company policies, documenting all actions taken.
    • Performs all other job related duties as requested.

    Required: 

    • At least 4 years of experience in a supervisory position, preferably in a major hotel resort.
    • Ability to focus energy and attention toward providing service to each and every guest.
    • Ability to maintain control and responsibility for the secure luggage area/room.
    • Ability to perform a variety of duties with extreme care and safety.
    • Ability to write reports for supervisor and executive management.
    • Excellent knowledge of the metropolitan area.
    • Excellent customer service skills.
    • Able to lead and mentor a team.
    • Have interpersonal skill to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms.       

    Preferred:

    • Bilingual.
    • Previous experience working in a similar resort setting.

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