General Manager - Hampton Inn Chicago Gurnee *Contract*

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  • General Manager - Hampton Inn Chicago Gurnee *Contract*

    Hampton Inn By Hilton



    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    Property At a Glance
    Roller coasters and shopping near Lake Michigan.
    Stay at our Hampton Inn Chicago/Gurnee hotel, located off Interstate 94 in Gurnee, Illinois, about 30 miles from Chicago O'Hare International Airport. Our five-story hotel is within walking distance of the thrills at Six Flags Great America theme park, two miles from bargain hunting at Gurnee Mills Mall, and only five miles from training at the Great Lakes Naval Base. Experience a sweet treat with a Jelly Belly factory tour or admire classic auto styling at the Volvo Museum. Visit Lake Michigan's beach park just ten miles away, or downtown Chicago, about 40 miles from our suburban hotel.
    Enjoy the comforts of home and friendly service at our Gurnee, IL hotel. Start your day right with Hampton's free hot breakfast. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Our knowledgeable team members can recommend restaurants, such as nearby Timothy O'Toole, for lunch and dinner.
    Refresh in one of our 134 guest rooms and suites with a clean and fresh Hampton bed ®. Each room is equipped with free WiFi, 32-inch HD TV and a large work surface. Plan tomorrow's activities while reclining on your bed using our convenient lap desk. Choose a room with a sofa bed for additional sleeping options.

    Hotel Facts

    • Gurnee lodging at a great value
    • Near Abbott Corp., US Navy Reserves and ZF Electronics Corp
    • Gurnee attractions nearby including Six Flags and Gurnee Mills shopping
    • Stay fit with our complimentary fitness center and outdoor swimming pool
    • 134 Gurnee, IL guest rooms, including accessible rooms

    What will I be doing?

    As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
    • Ensure guest and team member satisfaction
    • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
    • Recruit, interview and train team members
    • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
    • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
    • Serve as primary liaison with hotel owners and corporate entities

    What are we looking for?

    Great opportunity for a first time general manager!

    Basic Requirements:

    • 2+ years of GM or AGM experience managing a property with $2M+ revenues
    • Direct responsibility with budgeting and forecasting

    Preferred Qualifications:

    • Hilton focused service brand experience
    • local market expertise

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability
    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


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