Special Events Representative (The Mirage)

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  • MGM Resorts International

    Special Events Representative (The Mirage)

    Company:
    MGM Resorts International

    Location:
    P.O. Box 7777
    Las Vegas
    NV
    89177
    US

    Category:
    Hospitality - Hotel, Marketing

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    It is the primary responsibility of the Special Events Representative to assist with various event details for The Mirage Special Events department while delivering exceptional customer service. Representatives are generally called-in to assist in preparation immediately before an event, guest service during an event and post event clean-up. Special Events Representative may also be called in for general office duties. All duties are to be performed in accordance with departmental and property procedures, policies and practices.

    • Provide excellent customer service.
    • Assist with various event related tasks including but not limited to: gift assembly, gift wrapping, gift and ticket distribution, event set-up, event registration, greeting of guest, ushering, ticket collection, placement/movement of décor, delivery of items, event clean-up, etc.
    • Assist with general office functions including but not limited to: answering phones, taking messages, filing, making pick-ups and deliveries.
    • Serve as a representative for the property. Exhibit a professional demeanor and willingness to assist customers whenever requested.
    • Enforce and ensure the privacy of customers and limits requests for information about such guests in accordance with hotel policies.
    • Assist casino hosts and executive with event requests and needs.
    • Respond to guest inquiries and provides information for all casino events and promotions. Also provide general information and directions about the casino, hotel and local metropolitan area.
    • Be able to move chairs, small furniture and linen.
    • Deliver and pick up items to and from other departments.
    • Notify Supervisor and/or Security of all unusual events, circumstances, missing items or alleged thefts.
    • Respond to emergency situations as necessary.
    • Performs all other job duties as requested.

    Required:

    • Ability to take initiative and exhibit flexibility.
    • Adheres to appropriate gaming regulations, policies and procedures.
    • A highly motivated and energetic personality.
    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent
    • Able to effectively communicate in English, in both written and oral forms.

    Preferred:

    • Previous experience working in a similar resort setting.

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