Franchised Front Office Manager

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  • Marriott International, Inc.

    Franchised Front Office Manager

    Marriott International, Inc.


    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    Posting Date Feb 21, 2018

    Job Number 18000IFW

    Job Category Property Leadership

    Location Sheraton Bellevue Hotel, Bellevue, Washington VIEW ON MAP Brand Sheraton Hotels & Resorts Schedule Full-time Relocation? No

    Position Type Management

    Start Your Journey With Us

    Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

    Please apply via email at -

    Additional Information: This hotel is owned and operated by an independent franchisee, Inter Mountain Management, L.L.C. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

    Job Description

    An ideal Front Office Manager candidate must possess extensive knowledge of hotel operations, a positive attitude, strong prospecting skills, strong networking skills, and the ability to work without supervision. Front Office Manager is responsible for the overall operation of the Front Desk, which includes room rental, reservation management, associate staffing, training, record keeping, report preparation, and guest relations to provide the best possible quality service. Acts as property manager on duty when assigned.

    To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.


    • High School diploma or GED required.

    • One year related experience and/or training preferred.

    • Supervisory experience and/or training preferred.


    • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.

    • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.

    • Ability to communicate effectively verbally and in writing and excellent telephone skills.

    • Ability to work in a fast pace, high energy and demanding work environment.

    • Good knowledge of hotel operations or ability to learn quickly.

    • Ability to work as a team player with all levels of associates.

    • Dedicated, hardworking, self motivated.

    • Good management and supervisory skills.

    • Good time management skills; ability to prioritize and coordinate details; ability to multitask.

    • Flexibility to adjust work priorities as necessary.

    • Practice safety standards at all times.

    • Computer skills required.


    • Prompt and regular attendance.

    • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.

    • Comply with hotel and/or department uniform and professional behavior and appearance standards.

    • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.

    • Participate in all mandatory job training and meetings.

    • Ability to successfully complete brand standard training including brand service training.

    • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.

    • Immediately report any suspicious activities by guests or others.

    • On-call status required.

    This company is an equal opportunity employer.


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