Front Office Associate
Front Office Associate
Vistana Signature Experiences, Inc
Hospitality - Hotel
Vistana Company Overview
Vistana™ Signature Experiences, Inc. an operating business of ILG, Inc. develops, owns, markets and operates upper-upscale villa resorts, offering ownership and rental opportunities. Vistana is the exclusive provider of vacation ownership for the Sheraton and Westin brands and an authorized partner of the Starwood Preferred Guest program. Through the Vistana Signature Network™ (VSN), our Owners can transform the way they travel - enjoying the flexibility to vacation when they want, where they want, how they want. Vistana™ Signature Experiences offers exciting and rewarding career opportunities in inspiring destinations from majestic Maui to the snow peaked mountains of Avon/Vail. If you're passionate about selling, supporting, or communicating a unique vacation lifestyle, we're passionate about you becoming part of the Vistana family. For more information, please visit: https://www.vistana.com.
Sheraton Vistana Resort - 8800 Vistana Centre Dr, Orlando, FL 32821
Sheraton Vistana Resort has soothing fountains and world-class amenities are just minutes away from the best of Orlando's attractions, making this the perfect place for you to create unforgettable vacation experiences for our guests.
To provide guests accommodation in accordance with the policies and procedures of the resort while meeting guests needs, answering phones, answering guest questions and assisting with any customer service issues.
Perform all duties to the best of your ability, using proper technical procedures and exercising diligence and care.
B. Maintain assigned equipment in working condition and report any maintenance issues for repair.
C. Display attentive and gracious hospitality to our external customers (guests) and internal customers (team members and co-workers). Refer guest issues to management when appropriate.
D. Keep abreast of Resort amenities and facilities.
E. Be alert to needs and take action when appropriate.
F. Beware of Safety/Security issues as it pertains to guests, co-workers, and in reference to personal safety and security of property.
G. Respond to our guests' questions, complaints, comments, and requests in a courteous and professional manner, or refer to management if necessary. Utilize hospitality service standards and display positive behaviors.
1.Answer telephones within three rings and in a customer-service oriented manner (exemplifying Customer hospitality behaviors and telephone etiquette guidelines).
2.Check in and Check out guests.
3.Take the initiative to solve unforeseen problems, including "Taking the Heat."
4.Perform specific duties from the check list.
5.Prepare at the end of shift a shift audit and cashout information.
6.Assist guests with their needs.
7.Clean up and organize work area before leaving.
8.Perform other duties as requested by management.
9.See Front Office Master Associate checklist.
At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better Ð a better place to work, a better place to grow, enabling a better way to see the world.
Equal Employment Opportunity
The Company is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.