Customer Service Reservations Agent

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  • MV Transportation

    Customer Service Reservations Agent

    Company:
    MV Transportation

    Location:
    Washington
    DC
    US

    Category:
    Admin - Clerical, Customer Service, Hospitality - Hotel

    Degrees Required:
    High School

    Employment Type:
    Part-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:

    MV Transportation is seeking Reservations Agents who will accept trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly. Critical results include:

    • Phone calls answered promptly and hold times kept to a minimum and according to contract
    • Passenger database maintained accurately and new entries complete and accurate
    • Reservations complete and accurate, all pertinent information available

    Job Responsibilities:

    • Answer passenger calls collecting all necessary trip information for the permissible time period.
    • Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
    • Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
    • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
    • Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
    • Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
    • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
    • Maintain accurate records and appropriate filing systems.
    • Communicate effectively with operations staff regarding scheduling or passenger issues.
    • Ability to handle multiple tasks accurately and effectively.
    • Excellent customer service.
    • Professional demeanor and appearance.
    • Reliable in attendance.
    • Team player and helpful to staff, management, and peers.


    Talent Requirements



    Education: High School diploma or equivalent; some college preferred

    Experience: Previous clerical, data entry, customer service experience preferred but not required; must be able to fluently speak both English and Spanish.

    Knowledge, Skills, and Abilities:

    • Customer service
    • Data entry
    • Knowledge of service area
    • General knowledge of windows-based computer operating systems
    • Ability to read, write and speak both English and Spanish
    • Ability to communicate effectively on all levels
    • Ability to use multi-line phone system

    Pre-employment drug screening and background check is required. MV Transportation is proud to be an equal opportunity/affirmative action employer. MV Transportation, Inc. provides equal employment and affirmative action opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.



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