Complex General Manager - Hilton San Francisco Union Square & Parc 55

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  • Complex General Manager - Hilton San Francisco Union Square & Parc 55

    Hilton Hotels & Resorts

    San Francisco


    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    Property Details:

    Hilton San Francisco Union Square

    Our hotel is situated where everyone wants to be. Only about an hour or less from the airports, this San Francisco hotel is close to shops, restaurants and entertainment venues. It's only 14 miles from San Francisco International Airport, 20 miles from Metropolitan Oakland International and 46 miles from San Jose International Airport.
    • Views of San Francisco up to 46 floors
    • A TripAdvisor Green Leader
    • 2 blocks from cable cars, Westfield San Francisco Center shops
    • Near family-friendly Fisherman's Wharf, Pier 39, SF MOMA and AT&T Park
    • In walking distance of theaters, Moscone Convention Center and Union Square
    • Near MUNI and BART public transportation
    Parc 55
    A Hilton Hotel is located in the heart of San Francisco, close to the Financial District and on the cusp of SOMA (South of Market), so is the perfect setting for a stay in the City by the Bay. Our hotel is also well connected to the city's colorful neighborhoods so you can enjoy dining, cultural attractions and the local coffee shops. We are also just a short walk away from the Moscone Center and Union Square.
    • Views of San Francisco from up to 32 Floors
    • Central downtown San Francisco location, with views of the city and bay
    • Walking distance to Cable Cars, Union Square and Moscone Convention Center
    • Diverse selection of restaurants within immediate area
    • 24-hr Fitness Center, equipped with the very latest exercise and wellness technology
    • Three onsite dining venues: Cable 55 Restaurant and Lounge, Kin Khao and Barbary Coast

    What will I be doing?

    As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
    • Ensure guest and team member satisfaction
    • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
    • Recruit, interview and train team members
    • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
    • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
    • Serve as primary liaison with hotel owners and corporate entities

    What are we looking for?

    Basic Qualifications:
    • 5+ years of general manager experience managing $75M+ revenue or greater
    • 5+ years of expertise within large group house setting
    • 5+ years managing properties with 700+ rooms
    • Proven success in developing and mentoring high performing teams and driving team engagement
    • Strong revenue management and commercial background
    Preferred Qualifications:
    • Experience with union partnerships and negotiations
    • Experience managing multi-properties
    • Local market experience
    • Hilton brand experience

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability
    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


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