Assistant Executive Housekeeper (MGM Grand)

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  • MGM Resorts International

    Assistant Executive Housekeeper (MGM Grand)

    Company:
    MGM Resorts International

    Location:
    3799 South Las Vegas Boulevard
    Las Vegas
    NV
    89109
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    It is the primary responsibility of the Assistant Executive Housekeeper to manage all operations for assigned department. All duties are to be performed in accordance with departmental and policies, practices, and procedures.

    • Manages assigned operational functions consistent with the strategic plan and vision for the department, division, and company.

    • Manages projects based on departmental assignments and specialized focuses; provides regular status updates to Executive Housekeeper and Director of Housekeeping.
    • Provide highest level of service to all guests; enforce standards for guest service and operational procedures.
    • Provides input for new products and equipment to enhance guest experience and overall safety and departmental efficiency.
    • Ensures safety regulations and procedures are adhered to; reports maintenance needs and repair of equipment.
    • Facilities OSHA and Fire & Safety classes and ensure employees are in compliance with appropriate regulations, practices, and procedures.
    • Monitor and evaluate the department's cost control, labor expense and process improvements.
    • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
    • Conduct consistent evaluation and coaching of employees.
    • Conduct daily briefings and coordinate necessary meetings with department employees.
    • Relationship building with the shop stewards and union representatives to identify and resolve employee concerns.
    • Create, implement, and ensure consistency with training of all direct reports and department new hires; conduct/oversee on-going training and enforcement of policies and procedures for all department employees.
    • Provide support and mentor all direct reports creating a development plan to help provide advancement opportunities for individuals and create succession planning for the department, division, and company.
    • Compliance with the company policies, legal requirements and collective bargaining agreements.
    • Coach and mentor staff members not performing accordingly to standards and room credit goals. 
    • Follow up with Floor Managers on Quality Control and Visual inspections, accountability on room inventory, and covering check-outs.  Create an action plan for those that continually do not meet expectations.
    • Responsible to research and follow up with Floor Managers once a GEM survey is received. Track GEM surveys and meet with Floor Manager to create action plans for multiple GEM challenges. Issue discipline if warranted based on GEM survey and research.
    • Conduct regular one-on-one meetings with Floor Managers in conjunction with Executive Housekeeper if assigned.
    • Daily, weekly and monthly briefings as well as conduct meetings with staff in reference to GEM while monitoring and setting departmental goals.
    • Quality Checks and Visuals to help ensure brand standards in communication with Floor Manager and Engineering department as well as work closely with Front Office.
    • Conduct periodic room inspections of VIP rooms.
    • Counsel and issue approved discipline to employees that violate departmental and/or company policies and procedures through progressive counseling guidelines.
    • Able to adjust accordingly with business demands Ð be able and not limited to operate a floor and manage other positions in lieu of calls, vacation and needed coverage.
    • Coordinates and reviews the delivery and measurement of guest service consistent with company standards and brand attributes.  This includes internal communication with Floor Managers and interdepartmental staff.
    • Performs all other job related duties as requested.


    ‚ÄčRequired: 

    • At least 2 years of Supervisory experience in hotel environment.
    • Excellent customer service skills.
    • Able to lead and mentor a team.
    • Have interpersonal skill to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and  holidays.
    • High school diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms.

    Preferred:

    • Bachelor's Degree in Hotel Administration or related field / combined equivalent of education and experience.
    • Previous Housekeeping Management Experience.
    • Previous experience managing employees using a Collective Bargaining Agreement.
    • Bi-lingual.
    • Previous experience working in a similar resort setting.

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