Attendant, Door WOW PT 17-329
Attendant, Door WOW PT 17-329
Hospitality - Hotel
Come join our team!
From full-service resorts and stylish hotels to condominium resorts and comfortable budget properties in Hawaii and the continental United States, Honolulu-based Aqua-Aston Hospitality manages about 50 properties across five distinct brands designed to suit any lifestyle, taste or budget Ð Aston Hotels & Resorts, Instinct Hotel Collection, Aqua Hotels & Resorts, Lite Hotels and Maui Condo and Home. For more information visit Aqua-Aston.com or call the 24-hour call center at (855) 945-4092. Aqua-Aston Hospitality is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences.
Direct vehicular traffic in the Porte Cochere and stage vehicles in a manner that will ensure continued and safe traffic flow for both vehicles and pedestrians. Direct Bell Attendants where retrieved vehicles should be staged. Greet arriving guests and assist departing guests in an efficient, informative manner while demonstrating the “Spirit of Aloha”.
Job Responsibilities: Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job's time. Please include supervisory responsibilities.
Direct vehicular and pedestrian traffic in the Porte Cochere. Ensure that traffic is clear and that vehicles are able to flow thru the driveway.
Direct Bell Attendants where retrieved vehicles should be staged.
Direct Bell Attendants which vehicles should be parked and where.
Greet guests arriving from all forms of transportation. If they have a vehicle, explain the parking fee. Inform guests that the hotel is not responsible for valuables left in the vehicle. Ask guests to call down in advance for their vehicle retrieval. Issue a tag for the vehicle and a tag for the luggage. Collect keys for all vehicles parked in Porte Cochere. Offer luggage assistance
Assist departing guests. Direct them to transportation or help arrange desired transportation, if necessary. Thank guests for staying at Aston Waikiki Beach Hotel.
Check on and service guests seated or present in the lower lobby, as needed (directions, suggestions, guidance, “Hotel Ambassador of Aloha”).
Monitor and manage arriving shuttles as well as taxi cabs staged in the Porte Cochere.
Issue call down keys to guests ensuring that they have signed for the vehicle and that the vehicle ticket and guest ticket march.
Manage and be responsible for the keys for all vehicles parked in the Porte Cochere that are either in your position or in the Door Attendant Key Box.
Assist the Bell Clerk as needed.
Perform other duties as assigned.
Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.
High School degree/diploma or equivalent additional experience.
Two or more years experience in Hospitality Industry, preferably hotel experience.
Management Activities: Check all that apply
Interview, select and train employees
Set and adjust their rates of pay and hours of work
Direct the work of employees
Appraise employee productivity and efficiency for the purpose of recommending promotions or other changes in status
Handle employee complaints
Plan the work
Determine the techniques to be used
Apportion the work among the employees
Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold
Control the flow and distribution of materials or merchandise and supplies
Provide for the safety and security of the employees or the property
Plan and control the budget
Monitor or implement legal compliance measures
Customarily and regularly direct the work of at least 2 or more full-time employees or their equivalent (1 full-time employee at 40 and 2 half-time employees at 20 hours each, are equivalent to 2 full-time employees).
Authority to hire or fire other employees or make suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of other employees.
Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.
Answer (If yes, give multiple examples)
Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices?
Does this position have authority to commit the employer in matters that have significant financial impact?
Does this position have authority to waive or deviate from established policies and procedures without prior approval?
Does this position have authority to negotiate and bind the company on significant matters?
Is this position involved in planning long or short-term business objectives?
Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances?
The Door Attendant is able to assist guests in resolving complaints at the initial level.
Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed?
The Door Attendant is able to creatively manage the Porte Cochere as long as he/she adheres to the policies and procedures that have been implemented by hotel management.
Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job.
Ability to speak and hear. Close and distance vision. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Additional physical and visual requirements (check all that apply)
Identify and distinguish colors
Stand for long periods of time
Walk extended distances
Lift/carry up to 5 lbs.
Lift/carry 6-25 lbs.
Lift/carry 26-50 lbs.
Lift/carry over 50 lbs.
Reach hands and arms in any direction
Kneel and/or stoop repeatedly
Working Conditions: Indicate the environmental aspects of the job. Check all that apply.
Work in normal office conditions in close proximity to others
Outdoor weather conditions
Extreme cold (non-weather)
Extreme heat (non-weather)
Wet or humid conditions
Near moving or mechanical parts
On high precarious places
With fumes or airborne particles
Near toxic or caustic chemicals
Near risk of electrical shock
Near loud noises
In areas of strong vibration
Benefits and Compensation
We are committed to offering competitive pay and benefits to our employees.� We conduct regular compensation reviews to ensure that our employees continue to earn a fair and equitable compensation package relative to that of other industry competitors.