Guest Services Coordinator

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  • Sun Communities and Sun RV Resorts

    Guest Services Coordinator

    Company:
    Sun Communities and Sun RV Resorts

    Location:
    5204 Youngers Road
    North Java
    NY
    14113
    US

    Category:
    Customer Service, Admin - Clerical, Hospitality - Hotel

    Degrees Required:
    High School

    Employment Type:
    Seasonal/Temp

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Jellystone of Western New York

    Are you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!
    OVERVIEW
    Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members.
    JOB DUTIES




    1. Greet and establish rapport with guests. Field resort comments, suggestions, and complaints to the Resort Manager.

    2. Check guests in and out for their reservations.

    3. Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.

    4. Collect and post security deposits, rent, or funds for other services.

    5. Complete and maintain resort records, reports, and files.

    6. Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.

    7. Ensure office supplies are sufficiently stocked and prepare supply orders as needed.

    8. Assist with the preparation of marketing materials.

    9. Other duties as assigned.



    REQUIREMENTS




    • High School Education (some HS education required; Diploma or GED, preferred)

    • Prior administrative experience

    • Strong customer service skills

    • Excellent telephone skills

    • Good problem-solving skills

    • Professional appearance

    • Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet

    • RV resort office or hotel front desk experience, a plus


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