Application Product Manager - Merchandise
Application Product Manager - Merchandise
Orchard Supply Hardware
4 Year Degree
Application Product Manager Ð Merchandising & Retail
Job Function & Job Family: Business Analyst / Product Manager
As an Application Product Manager, you will be responsible for managing the entire lifecycle of our Merchandising and Retail cross platform applications with key value propositions and data that makes the organization more agile and smarter to drive results and efficiencies. You will work with a team of Business Analysts and lead the execution of the technology roadmap for the Merchandising and Retail platform. You will be responsible for developing ideas for new tools and enhancements, expanding current systems capabilities and ensuring that we're pushing the bounds of creativity and innovation, consistently executing at a high level. You will work cross functionally with senior management, making appropriate project-related tradeoffs across brands, and measuring success of the team's initiatives. Partnering and working together with our Strategic Partners and stakeholders across the organization, you will craft the long-term vision for platform technology products and help scale important customer-facing programs driven by these products.
• Lead the development of the product strategy and vision supported by internal and external analysis.
• Create buy-in for the product vision with key external partners.
• Drive dialog with engineering teams and program management to deliver integrated services.
• Define product roadmaps based on team strategy and vision.
• Provide insight and thought leadership to drive the evolution of applications and systems to a desired future state by leveraging a comprehensive understanding of how current processes impact business operations.
• Support continuous process improvement across the enterprise by maintaining a thorough understanding of current business processes and how they functionally align with other business areas; researching competitors and benchmarking industry best practices; participating with or serving as a member of advisory boards; recommending process improvements that align with sustainable best practices, and the strategic and tactical goals of the enterprise.
• Drive technology solutions to support the growth engine from a merchandising and retail perspective.
• Develop new core competencies and efficiencies through technical innovation.
• Work with merchandising and retail management staff to build processes, workflows, and tools that increase efficiency and fuel a scale-proof future of the operation.
• Provide product expertise to business groups, delivers presentations, demonstrations and training for application systems.
• Work closely with senior managers across the organization to ensure the vision aligns with broader company objectives.
• Conduct and/or participate in the analysis of business processes and functional requirements and in the preparation of appropriate documentation to communicate and validate the information.
• Analyze and define efficient, cost effective solutions that support business processes and functional requirements.
• Evaluate existing application products that could address requirements and develops recommendations where appropriate.
• Manage the planning, change management, and successful execution of process and system enhancements in partnership with our strategic partners and IT.
• Act as a resource in understanding how IT systems carry out business functions.
• Participate and drive vendor application roadmaps and releases to meet future merchandising and retail capabilities and optimization goals.
• Provides knowledge transfer and feedback as appropriate.
• Promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members.
• Active Listening & Dialogue Ð The ability to foster a culture of open dialogue within a team or organization. This includes the ability to listen to, leverage, and promote the diverse ideas, perspectives, and contributions of others across the business. This also includes skill in asking questions that encourage creativity and generate energy.
• Analytical Skills Ð The ability to collect information, and identify and interpret advanced patterns/trends from complex data. This includes the ability to leverage data mining to find and capture relevant data from multiple and diverse sources to develop and test hypotheses, and make data-driven recommendations.
• Business Case Ð The ability to develop persuasive, data-driven business cases that capture both quantitative and qualitative characteristics of a proposed project or initiative. This includes the ability to outline the project background, expected benefits, options, costs, value gaps, and risks. This also includes determining if proposed business requirements are aligned with business needs and the ability to provide insight to service providers (e.g., IT, third-party vendors) for translating business cases into workable solutions.
• Business Process Analysis Ð The ability to analyze complex, interdependent, enterprise-wide business processes and systems with a focus on process improvement, elimination, and innovation. This includes the ability to determine the flow and impact of cross-functional processes, streamline workflow, mitigate risks, and re-engineer processes to capitalize on break-through innovations and high impact efficiencies. This also includes the ability to approach the analysis holistically, identifying pain-points and recommending solutions that are aligned with the enterprise business strategy.
• Cross-Department Coordination Ð The ability to address organizational impasses across business functions and promote an environment of collaboration. This includes the ability to improve cross-functional communication and align organizational members around a common agenda. This also includes the ability to design and lead organizational change initiatives and simultaneously lead multiple matrixed teams.
• Maintain Files & Records Ð The ability to ensure others follow file management and recordkeeping procedures. This includes training others about policies for maintaining the accuracy and security of confidential documents. This also includes the ability to identify inaccuracies or potential lapses of security, take corrective action, and report problems when appropriate.
• Model Development Ð The ability to use multiple tools or techniques to identify and document business processes and strategies, and identify which elements can be modified for optimal efficiency. This includes the ability to select the best approach to develop and configure complex process or system models to meet the preferences and technical needs of diverse audiences. This also includes staying current on modeling tools and technologies and the ability to identify potential flaws, lapses, or additional features needed in current applications.
• Project Life Cycles Ð Knowledge of end-to-end project lifecycles and multiple software development frameworks (e.g., Waterfall, Agile, RAPID). This includes an understanding of methodology attributes such as entrance and exit criteria for each project stage, team roles and responsibilities, and tools and techniques. This also includes the ability to plan and manage activities within project stages and track progress.
• Requirement Elicitation & Analysis Ð The ability to elicit stakeholder(s) vision and question any assumptions or constraints when translating into a statement of requirements. This includes knowing when to collaborate with others or push back, validating other department's conflicting requirements, managing scope creep, and being able to maintain multiple or changing iterations in the requirements of a complex or dynamic project. This also includes the ability to project how changes in requirements or design will impact both upstream and downstream solution components.
• Requirements Management & Traceability Ð The ability to accurately document and trace solution requirements forwards and backwards. This includes the ability to use multiple tools (e.g., Visio, Blueprint, Quality Center) to clarify and illustrate requirements. This includes teaching other analysts how to properly document and trace requirements.
• Retail Business Operations Ð The ability to leverage knowledge of principles for retail business operations (e.g., Merchandising, Marketing, Supply Chain) and supporting functions (e.g., HR, Finance, IT) to drive work performance. This includes maintaining a broad understanding of the approaches and methods for selecting, promoting, and selling products or services, and applying that knowledge when completing work assignments. This includes proactively seeking out and leveraging industry trends and best practices as needed.
• Solution Validation Ð The ability to evaluate the degree to which solution designs meet targeted business capabilities and the extent to which the implementation of requirements achieve desired measures of success. This includes the ability to use a traceability matrix to validate a proposed design against the requirements, recommend ways to enhance validation techniques, and educate other business analysts on those techniques.
• Third-Party Vendor Selection Ð The ability to lead the request for information (RFI) process. This includes researching and vetting vendors, and establishing a list of qualified vendors. This also includes providing insight and support to decision makers throughout the request for proposal (RFP) and vendor selection process.
• Troubleshooting Ð The ability to analyze issues and provide optimal solutions to correct problems. This includes prioritizing and categorizing various issues, analyzing the root cause of problems, and finding the best solution. This also includes providing guidance to others when troubleshooting difficult problems or issues.
• Being Organizationally Savvy Ð The ability to maneuver well to accomplish work within own function and with strategic business partners. This includes the ability to build and grow a network of partnerships, develop an understanding of formal and informal decision-making processes, and leverage knowledge of functional and cross-functional operations to accomplish work objectives.
• Communicating Effectively Ð The skill to write, present, and listen effectively. This includes adjusting the amount, style, and content of the information to fit the audience. This also includes the ability to convey a compelling message.
• Creating the New and Different Ð The ability to develop creative ideas and question conventional approaches. This includes reevaluating current approaches and suggesting and/or implementing new ideas, looking into the future to create innovative and unconventional solutions, and working with others to generate multiple ideas. This also includes being comfortable working in a changing environment.
• Decision Making Ð The ability to anticipate and plan for tough and complex problems. This includes obtaining relevant information through people and data, analyzing issues from multiple perspectives, recognizing relevant information in seemingly disparate data sources, and anticipating future states when making decisions. This also includes recognizing the broader implications of decisions and taking them into consideration when solving problems.
• Demonstrating Personal Flexibility Ð The ability to demonstrate resourcefulness and resilience in the face of change, obstacles, and adversity. This includes adapting to competing demands and shifting priorities. This also includes improving adaptability, pursuing new skills and knowledge, and regularly seeking feedback from others.
• Getting Organized Ð The ability to use organizational skills for purposes of planning and decision-making. This includes developing and communicating objectives, timelines, assignments, and goals. This also includes the ability to scope projects, orchestrate multiple activities at once, and use resources efficiently across functional areas within the enterprise.
• Keeping on Point Ð The ability to spend his/her time and the time of others on the most mission-critical work activities. This includes communicating priorities to others, removing roadblocks that threaten to derail progress, and making timely and difficult decisions about serious tradeoffs with incomplete information.
• Managing Diverse Relationships Ð The ability to relate well to a wide variety of people of diverse backgrounds, opinions, and experiences. This includes being open to differences up, down, across, and both inside and outside of the organization. This also includes skills in building diverse networks, quickly finding common ground, and being respectful of others.
• Understanding the Business Ð Knowledge of the changing landscape of the industry including issues that affect the operations of his/her business and organizations. This includes knowledge of competitors and organizational strategy. This also includes the ability to serve as an internal expert on one or more technical issues.
• Dealing with Trouble Ð The ability to quickly and directly address problems, find common ground, and persevere on tough assignments. This includes a willingness to be centrally involved in debates, and facilitating conflict discussion and resolution.
• Focusing on the Bottom Line Ð The ability to attack work activities with drive and energy, understanding the impact of work on key metrics, and making decisions that are in the company's best interest. This includes not being afraid to initiate action before all the facts are known, and driving value-added work tasks to completion.
• Getting Work Done Through Others Ð The ability to select and manage the best talent for a job or role. This includes the ability to get the most and best out of people by leveraging their strengths, setting and communicating goals, measuring accomplishments, holding people accountable, and giving useful feedback. This also includes delegating and developing others, keeping people informed, and providing coaching for today and for the future.
• Inspiring Others Ð The ability to motivate teams or functional groups to perform at their best and accept change. This includes the ability to identify and promote a unifying vision with associated goals, creating a climate in which people want to contribute, and understanding what motivates different people. This also includes sustaining performance during times of change, identifying individuals who are resistant to change, and developing tailored solutions to increase engagement.
• Acting with Honor and Character Ð The ability to be consistent and act in line with a clear and visible set of values and ethics. This includes maintaining high character and integrity, dealing and talking straight, walking his/her talk, and being direct and truthful but at the same time keeping confidences.
• Caring About Others Ð The ability to show empathy and have sympathy for others. This includes being quick to help others, showing genuine care and concern for others, going out of his/her way for others, making time to listen, and assisting those in need. This also includes building trust with others through mutual respect.
• Relating Skills Ð The ability to relate well to all types of people. This includes being friendly and interpersonally agile. This also includes being easy to approach and talk to, as well as having the ability to make pleasant first impressions and build solid relationships.
Requirements Minimum Job Requirements
• Bachelor's degree in Information Technology or other relevant field of work is required.
• 8 - 10 years of relevant work experience in either IT or Merchandising and Retail Operations.
• 5 years of work experience in a business role requiring interaction with executive leadership.
• 5 years of experience working on cross-functional project teams.
• 7 years of experience in business case development and analysis.
• Customer Service focused, with high quality standards.
• Knowledgeable on technical data analysis, functional design, modeling, system development processes, and software testing.
• PMP Certification
• 5+ years of work experience in an IT role requiring interaction with senior leadership
• 4+ years of experience in a leadership role of a large matrixed organization
• 3+ years of IT experience managing the development, implementation, and integration of multiple and/or complex business systems within an organization
• 4+ years of experience working with third party IT vendor and/or software solution provider leadership
• 3+ years IT management experience in the retail industry
• BA Certification
Orchard Supply Hardware is a fast-growing retailer with nearly 100 locations across California, Florida and in Portland, Oregon. The company is based in San Jose, CA and operates lifestyle-oriented neighborhood hardware and garden stores focused on paint, repair and the backyard. Founded as a cooperative in 1931 by farmers during the Great Depression, Orchard's vision is to serve its customers and communities as “neighbors helping neighbors love where they live.” The company was acquired in September 2013 by Lowe's, a $59B Fortune 500 home improvement retailer. Lowe's saw significant differentiation in the Orchard value proposition and service delivery strategy and acquired Orchard to grow it as a separate concept. Although Orchard continues to operate autonomously as a business unit, Lowe's has committed to invest in the transformation and growth of the company. For example, the company has expanded its retail footprint into Florida with six store openings in the past six months and more in the works. In addition, Orchard has updated the majority of stores to an engaging neighborhood format that pays homage to the company's roots while offering a fun, enjoyable and engaging shopping experience. Customer feedback has been very favorable, and Orchard was recognized as the HBS Dealer 2015 Retailer of the Year.