Seasonal Cabana Host (ARIA)

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  • MGM Resorts International

    Seasonal Cabana Host (ARIA)

    Company:
    MGM Resorts International

    Location:
    3730 Las Vegas Blvd South
    Las Vegas
    NV
    89119
    US

    Category:
    Other

    Degrees Required:
    Not Specified

    Employment Type:
    Seasonal/Temp

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    • Monitoring and ensuring the overall comfort of all pool guests: providing a warm greeting upon arrival, distributing towels, providing assistance with seating, and delivering consistent and superior guest service in conjunction with five-star hotel expectations, exceeding guest expectations, and providing all other supporting services.
    • Provide anticipatory service to guests, including greeting upon arrival, assistance with seating, and providing an overview of Sky Pool and the amenities for each and every guest.
    • Provide superior service consistent with the properties core service standards and brand attributes and ensuring to provide Forbes Five Star and AAA Five Diamond service.
    • Proactively seek to provide refined luxury service ensuring and exceeding guest satisfaction.
    • Using proper judgment and multi-tasking abilities to meet the demands of a fast-paced luxury environment.
    • Answers questions regarding food and beverage menu options and provides food and beverage service as needed.
    • Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
    • Support and follow company policies, legal requirements, and guidelines of the Collective Bargaining Agreement.
    • Contribute to a positive, empowering work environment by setting the example and consistency of day to day work habits.
    • Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
    • Maintain confidentiality of department affairs.
    • Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment.
    • Responsible for properly executing all requests made by VIP Services, Executives, etc.
    • Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment.
    • Support Human Resources responsibilities which include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
    • Work closely with supervisory and managerial staff to develop overall skills and growth.
    • Answer incoming guest, internal and outgoing calls, including radio communications.
    • Promote and develop or modify systems or practices that create problems or impede our commitment to unparalleled excellence in customer service. In addition, stressing the importance of team oriented philosophies.
    • Be knowledgeable of duties and adhere to Company policies and procedures regarding safety, health and welfare of the guest and the property.
    • Participate in the processes that encompass the Companies diversity commitment.
    • Display knowledge of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in both, meters and feet, Pool Cafe hours of operation, location of facilities, and emergency procedure for rescue.
    • Provide cabana guests with superior service by properly responding to guest inquiries and requests.
    • Take food orders and delivers them with accuracy.
    • Take and serve all beverage orders to cabana guests timely and accurately.
    • Provide up-sell for food and beverage whenever possible.
    • Set up and break down cabanas including moving and cleaning cabanas and furniture as needed.
    • Provide proper facility information while escorting guests to their cabana destination.
    • Notify the appropriate supervisor with cabana maintenance to ensure all cabana features are properly operating.
    • Ensure all cabanas are reserved appropriately and in accordance with occupancy as well as any special projects.
    • Obtain guest information for cabana wait list.
    • Assist with opening/closing duties of the pool area and with maintaining the appearance of the pool deck throughout the shift.
    • Assist with maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, boxing towels, replacing flags, and cleaning signs.
    • Participate in pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
    • Work with all departments that are essential to ensuring a positive guest experience.
    • Be knowledgeable of Department and Hotel goals.
    • Own all requests and complaints; resolve issues immediately and follow up to ensure the guests satisfaction.
    • Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
    • Participate in the properties sustainability initiative through energy conservation and the use of recycling programs and materials.
    • Ensure Hotel property and equipment is properly used and maintained, including telephone and computers.
    • Performs all other job related duties as requested.

    Required:

    • At least 1 year of food and beverage experience.
    • At least 1 year of cash handling experience.
    • Ability to multi task and prioritize tasks.
    • Ability to takes initiative and exhibits flexibility.
    • A highly motivated and energetic personality.
    • Well-developed interpersonal skills as well as strong verbal and written communication skills.
    • Excellent communication skills and a friendly, outgoing personality.
    • Excellent organizational skills.
    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High School diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms.

    Preferred:

    • Previous experience working in a similar resort setting.

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