Franchised Front Desk Manager
Franchised Front Desk Manager
Marriott International, Inc.
Hospitality - Hotel
Posting Date Feb 13, 2018
Job Number 18000FTN
Job Category Food and Beverage & Culinary Location Melville Marriott Long Island, Melville, New York VIEW ON MAP Brand Marriott Hotels Resorts /JW Marriott Schedule Full-time Relocation? No
Position Type Management
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Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.
Please apply via email : [Click Here to Email Your Resumé]
Additional Information: This hotel is owned and operated by an independent franchisee, Columbia Sussex Corporation. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Columbia Sussex Management LLC, a leading full service Hotel Owner/Operator, is currently seeking an energetic individual to fill the position of Front Office Manager for our Melville Marriott Long Island Hotel. Qualified candidates should possess at least 3 years full service hotel Guest Service Supervisory and Night Audit experience with an emphasis on guest service satisfaction and excellent communication skills.
Front Office Manager is responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Guest Services/Front Desk/At Your Service and Gift Shop. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. This is achieved through such responsibilities as, but not limited to the following:
Serve as a role model and create a positive atmosphere for guest relations.
Supervise and manage employees. Manage all day-to-day operations. Understand employee positions well enough to perform duties in employees' absence.
Communicate performance expectations in accordance with job descriptions for each position and monitor progress.
Achieve and exceed goals including performance goals, budget goals, team goals, etc.
Ensure the quality, standards and meet the expectations of the customers on a daily basis.
Conduct department meetings and continually communicate a clear and consistent message regarding the Front Office goals to produce desired results.
Review staffing levels to ensure that guest service, operational needs and financial objectives are met.
Understand the impact of Front Office operations on the Rooms area and overall property financial goals.
Ensure compliance with all Front Office policies, standards and procedures.
Provide services that are above and beyond for customer satisfaction and retention.
Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Empower employees to provide excellent customer service.
Review comment cards, guest satisfaction results and other data to identify areas of improvement.
Respond to and handle guest problems and complaints.
Coach, mentor, set performance standards and monitor performance. Provide guidance, feedback, direction and training in turn helping staff to improve their knowledge or skills.
Solicit employee feedback, utilizes an open doorpolicy,
Interview and hire managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
Inform and/or update the executives, the peers and the departmental staff on relevant information in a timely manner.
Identify and analyze Front Office operational challenges and facilitate the development of solutions to prevent reoccurrence.
This company is an equal opportunity employer.