Social Group Manager Sales and Services (Corporate)

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  • MGM Resorts International

    Social Group Manager Sales and Services (Corporate)

    MGM Resorts International

    840 Grier Drive
    Las Vegas


    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    It is the primary responsibility of the Manager Social Group Sales and Services to assist the Director Social Groups in managing and ensuring smooth and efficient operation of the department's business needs; and to ensure all activities performed within the department are in accordance with the company's business objectives, budgetary guidelines and established safety standards.  The manager will be responsible in managing the daily operational functions of Social Group Sales & Services. Responsibilities will also include meeting specific revenue and operational sales goals in accordance with the department's standards. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices and procedures.                

    • Ensures the assigned operational functions of Social Group Sales & Services are consistent with the strategic plan and vision for the department, the division, and MGM Resorts International.
    • Manages the delivery and measurement of guest service, consistent with the company's core service standards and brand attributes.
    • Provides input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure MGM Resorts International competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
    • Manages Employee scheduling assignments to ensure sufficient coverage in relation to projected occupancy demands, maximizing proficiency, and minimize payroll expenses.
    • Works alongside other Managers to monitor daily labor and operations throughout the department.
    • Manages the daily execution of arriving groups and conduct weekly meetings to ensure the success of all upcoming reservations.
    • Facilitates and executes contracts, deposit collection, and settlements.
    • Attends pre-cons, pre-arrival site tours, and meet and greets with group leaders.
    • Attends trade shows and represent MGM Resorts International when required.
    • Documents and notifies the Director of Social Group Sales & Services of issues that may impact or jeopardize the achievement of current and future departmental objectives and goals.
    • Builds and maintains positive relationships with the management teams of all touch point departments.
    • Acts as key liaison between hotel executives, group contacts, and meeting planners.
    • Manages Human Resources responsibilities for assigned department(s) to include: create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
    • Performs other job related duties as requested.


    • Bachelor's Degree or equivalent education and experience.
    • At least 3 years of previous experience in hotel operations management at a major hotel sales and/or operations.
    • Excellent customer service skills.
    • Able to lead and mentor a team.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms. 


    • Working knowledge of the Hotel Industry.
    • Technical knowledge/understanding of hotel Property Management System (Opera) and GoConcierge.
    • Bilingual, English as the primary or secondary.
    • Previous experience working in a similar resort setting.

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