Senior Manager, BMSC Consulting
Senior Manager, BMSC Consulting
Marriott International, Inc.
Hospitality - Hotel
Posting Date Feb 20, 2018
Job Number 18000FKE
Job Category Sales and Marketing
Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP
Schedule Full-time Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
The Senior Manager, BMSC Consulting is a key member of the BMSC Consulting organization that provides business consultancy services across Marriott's Brand, Marketing, Sales, and Consumer Services (BMSC) organization. This position supports and leads projects ranging from the development of strategic roadmaps to the oversight of consulting and project management efforts of complex programs. This position is responsible for engaging key stakeholders to identify, plan and execute on project initiatives that will enable a successful delivery against the strategic priorities of Marriott International. Success in this role requires strong organizational skills, strategic thinking, and the ability to manage multiple priorities at the same time. This position will work closely with other departments within Marriott's Corporate Headquarters (e.g., iT, HR, Finance, and Analytics) and in the field.
This individual will focus primarily on projects similar to ones in the following areas:
Integration deployment efforts implemented globally across multiple disciplines and systems
Baseline assessment work to inform prioritization of transformation projects within or across Disciplines teams and/or Continents (e.g., Global Sales Assessment, Revenue Management Policy Harmonization, etc.).
Organizational Infrastructure engagements to support the evolution of key teams that support organizational objectives.
Manage ad-hoc initiatives and programs such as internal/external stakeholder meetings, deployment modifications and other strategic initiatives.
Education and Experience Preferred
4-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;
3 years of relevant professional experience in consulting related to sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Project and Strategy Leadership
Leads cross-functional teams comprised of discipline experts from HR, Finance, other BMSC Planning & Services departments, and other key stakeholders to:
Plan and implement initiatives with minimal oversight, working with stakeholders and team leadership to meet project objectives and goals on time and on budget
Provide program management and analytical support for large, complex, cross-function transformational projects
Create and deliver periodic and on-going presentations on findings and opportunities for senior management and other key stakeholders (e.g., owners).
Actively engage internal partners (e.g., change management, communications, HR, OFS) to prepare content for materials as needed for deployment of BMSC initiatives.
Leads initiatives in partnership with stakeholder team to drive change across the organization. Acts as a project leader and day-to-day project decision maker with the following responsibilities:
Accountable to the results of the project
Provide content guidance to the project
Participate in review cycles at key milestones & provide go/no-go decision
Actively participate in strategy sessions
Contribute to strategy development
Develop and drive implementation plan
Ensure appropriate sponsorship and resourcing
Establish key milestones and approval roles
Ensure timely delivery against milestones
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
Demonstrates self-confidence, energy and enthusiasm.
Informs and/or updates leaders on relevant information in a timely manner.
Manages time effectively and conducts activities in an organized manner.
Presents ideas, expectations and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Performs other reasonable duties as assigned by manager.
Builds credibility with others and encourages strong working relationships.
Creates a work environment in which others feel comfortable sharing thoughts and feedback.
Shows awareness of how own behavior impacts others and the work environment.
Encourages others to work together.
Models and empowers others to anticipate and respond to customer/stakeholder preferences and feedback.
Clearly explains policies in ways that create strong customer/stakeholder relationships.
Monitors customer/stakeholder satisfaction and takes appropriate action.
Resolves customer/stakeholder issues and concerns raised by others.
Creates an environment where everyone is valued and included.
Models and coaches others on representing the Company culture of service, opportunity, respect, and fair treatment.
Acts when others are treated unfairly or are not valued and respected for their unique skills.
Looks for and uses ideas and opinions from diverse sources.
Attracts, develops, and retains a multicultural and multigenerational workforce.
Gives all associates the opportunity to achieve their full potential.
Organizes activities that promote inclusion.
Maintains an awareness of changing customer/stakeholder and associate characteristics.
Generating Talent and Organizational Capability
Ensures the work is organized so it can be effectively completed.
Continuously improves work processes.
Brings together the appropriate mix of associate knowledge and skills to complete work.
Coaches others on scope of technical decisionmaking authority.
Uses meetings and other forums to regularly communicate status of work.
Provides, seeks, and acts on constructive feedback.
Develops others by identifying needs and providing resources in area of expertise.
Uses professional networks to attract top talent in area of expertise.
Participates in the hiring process and ensures successful onboarding of new associates.
Models and coaches others on staying calm and focused during stressful situations.
Communicates to others why change is happening and how it impacts their work.
Models flexibility when managing multiple demands and changing priorities.
Provides resources that help others deal with change and challenges.
Adjusts team and own priorities when experiencing change or challenges.
Determines how change impacts stakeholders and communicates concerns to leadership.
Communication and Professional Demeanor
Clearly presents complex information using different methods.
Adapts communication style based on the audience.
Demonstrates active listening to ensure understanding.
Models and coaches others on appropriately interpreting verbal and nonverbal behavior.
Models and coaches others on displaying professionalism and gaining respect from others.
Problem Solving and Decision Making
Identifies issues and makes suggestions to solve complex problems affecting daily work.
Models and coaches others on breaking complex issues into manageable parts.
Looks for and shares information with others before making a decision.
Models and coaches others on identifying and evaluating alternatives and their implications before making decisions.
Involves and gains agreement from others when making key decisions.
Makes complex decisions and works with others to implement solutions in reasonable amount of time.
Learning and Applying Professional Expertise
Sets own career goals and identifies developmental areas for self and others.
Uses resources and challenging assignments to improve performance of self and others.
Gathers, shares, and uses information about industry and discipline trends and best practices.
Budgets for training to support associate development, as applicable.
Coaches and holds others accountable for professional growth.
Ensures others understand how their work impacts property and team performance.
Coaches others on the drivers of performance and their impact on key business and property metrics.
Shows an understanding of how different customer/stakeholder groups have different revenue potential.
Identifies innovative ways to improve, productivity, customer/stakeholder satisfaction, and profitability.
Maintains advanced technical knowledge and skills and models their use for others.
Models and promotes the appropriate use of facilities, equipment, and materials to perform the job.
Demonstrates and shares expertise in policies, procedures, and legal requirements.
Manages and completes complex technical assignments and coaches others on solving advanced technical issues.
Demonstrates and reinforces technical standards and processes to support work requirements.
Identifies innovative technical approaches and communicates how they can improve processes or business functioning.
Building and Contributing to Teams
Promotes teamwork by explaining how each associate supports shared goals.
Builds commitment to team goals by explaining how they support department and property success.
Works with team members to solve issues and make decisions that impact them.
Manages disagreements among team members.
Recognizes department, team, and individual achievements.
Driving for Results
Creates a team environment that encourages accountability, high standards, and innovation.
Makes sure others understand performance expectations.
Sets and tracks goal progress for self and others.
Monitors the work of others to ensure it is completed on time and meets expectations.
Breaks down barriers so team members can accomplish their work.
Planning and Organizing
Prioritizes group activities based on importance, urgency, and impact to goals.
Manages team workload and delegates assignments appropriately.
Ensures team members have the equipment, materials, and other resources needed to accomplish their work.
Avoids conflicts when setting project timelines and communicates key milestones and deadlines to others.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.