Agent, Guest Services Poipu Kai Resort PT 18-029

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  • Aqua-Aston Hospitality

    Agent, Guest Services Poipu Kai Resort PT 18-029

    Aqua-Aston Hospitality

    1775 Poipu Road

    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    Come join our team!

    From full-service resorts and stylish hotels to condominium resorts and comfortable budget properties in Hawaii and the continental United States, Honolulu-based Aqua-Aston Hospitality manages about 50 properties across five distinct brands designed to suit any lifestyle, taste or budget Ð Aston Hotels & Resorts, Instinct Hotel Collection, Aqua Hotels & Resorts, Lite Hotels and Maui Condo and Home. For more information visit or call the 24-hour call center at (855) 945-4092. Aqua-Aston Hospitality is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences.

    Job Description

    Job Purpose:

    Check in/out guests, collect rent money, make guest and owner reservations, and process all guest charges. Answer telephone switchboard and process calls and messages. Process all guest complaints to the appropriate personnel in order to maintain highest levels of guest satisfaction.

    Job Responsibilities:

    Process guest check-ins and check-outs and collect rent money. Process credit cards as per Aston procedures. Responsible for accurate daily collection of money and preparing daily reports.

    Answer property's incoming telephone switchboaard and direct calls to appropriate person. Record guest telephone and other incidental charges as applicable.

    Use computer to make reservations or check unit availability for guest and owner inquiries.

    Prepare work orders for housekeeping and maintenance departments when problems are reported by a guest. Interface with Owner Relations and property management as necessary. As applicable follow up to make sure that problem have been resolved.

    Perform clerical duties such as typing, filing, recording, mailing, and computing data input processing.

    Prepare arrival packets (to include site specific maps) for guests.

    Maintain a clean and presentable work station as wel a a friendly and courteous person manner at all times.

    Prepare daily rent receipts journal, deposit receipts, and other reports as required.

    Be knowledgeable and share information about the area with guests.

    Responsible for key control. Acts as a custodian of room safes (if applicable).

    Handles all room moves and assists with relocation.

    Perform other duties as assigned.

    Job Qualifications:

    Education: High school diploma or equivalent additional experience.

    Experience: 1 or more years experience in customer service preferred.

    Licenses/Certifications: N/A

    Benefits and Compensation

    We are committed to offering competitive pay and benefits to our employees.� We conduct regular compensation reviews to ensure that our employees continue to earn a fair and equitable compensation package relative to that of other industry competitors.

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