VIP Lounge Representative (Bellagio)

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  • MGM Resorts International

    VIP Lounge Representative (Bellagio)

    Company:
    MGM Resorts International

    Location:
    P.O. Box 7700
    Las Vegas
    NV
    89177
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Part-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    The primary responsibility of the VIP Lounge Representative is to assist fully complimentary casino guests and management reservations with hotel registration and check out as well as concierge requests. All duties are to be performed in accordance with departmental and Property policies, practices, and procedures.

    • Book and suggest dining, shows and spa services for guests.
    • Accommodate the guest with nightclub reservations, guest lists and table reservations.
    • Book golf reservations.
    • Restock VIP Lounge amenities.
    • Restock penthouse mini-bar amenities at guest check-out.
    • Book limousine reservations.
    • Contact hosts to review guest bills at check-out.
    • Assist penthouse guests with curbside check-in, escort and penthouse tour.
    • Distribute information for casino events.
    • Update guest information spreadsheets.
    • Track daily check-in volume.
    • Suggest activities for guest entertainment including, arcades, shopping, etc.
    • Request cabana reservations through Casino Marketing.
    • Coordinate with Housekeeping to ensure daily arrival rooms are cleaned.
    • Request amenities with Room Service.
    • Perform other job related duties as requested.

    Required:

    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Working knowledge of Microsoft Office.
    • Able to effectively communicate in English, in both written and oral forms.

    Preferred:

    • At least 1 year of previous hotel operations or concierge experience.
    • Bachelor's degree in a related field.
    • Bilingual.
    • Previous experience working in a similar resort setting.

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