General Manager - Hilton Omaha

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  • General Manager - Hilton Omaha

    Hilton Hotels & Resorts



    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    About the property:
    Stay next to the Omaha Convention Center. Hilton Omaha is located in the heart of downtown near the Old Market Entertainment District and 7 minutes from Eppley Airfield Airport. Our hotel is one block from TD Ameritrade Ballpark and joined to the CenturyLink Center Omaha Convention Center via an enclosed sky bridge. Take our complimentary shuttle to the airport and to sites in the downtown area. Our lobby shop offers snacks, sundries and Starbucks® coffees.
    Our Omaha hotel is perfect for your next meeting or event. With 39,000 sq. ft. of flexible space, you have plenty of layout options. Plan a wedding or social gathering in the 6,900 sq. ft. Blackstone Ballroom or the 10,000 sq. ft. Grand Central Ballroom.


    • 7 minutes from Eppley Airfield Airport (OMA)
    • Over 39,000 sq. ft. of flexible conference and banquet space
    • Walking distance to Omaha attractions including TD Ameritrade Ballpark
    • Access to our health club and spa, featuring a crystal clear pool and whirlpool
    • Connected to CenturyLink Omaha Convention Center via sky bridge

    What will I be doing?

    As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
    • Ensure guest and team member satisfaction
    • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
    • Recruit, interview and train team members
    • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
    • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
    • Serve as primary liaison with hotel owners and corporate entities

    What are we looking for?

    Basic Qualifications:

    • 3 years of general manager, assistant general manager or hotel manager experience.
    • Experience managing a property of 350 rooms or greater as a general manager or 600 rooms or greater as an assistant general manager or hotel manager.
    • Strong sales and revenue management experience with success in driving RevPar Index
    • Thoughtful leadership with proven ability to increase team member engagement
    • Highly customer centric with success in increasing service scores

    Preferred Qualifications:

    • Hilton brand working knowledge
    • General manager experience
    • Local market expertise
    • Convention business experience

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability
    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


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