Clerk - Wholesale/Convention (Bellagio)

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  • MGM Resorts International

    Clerk - Wholesale/Convention (Bellagio)

    Company:
    MGM Resorts International

    Location:
    P.O. Box 7700
    Las Vegas
    NV
    89177
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Part-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    It is the primary responsibility for the Part-time Wholesale / Convention Clerk to support Hotel Operations and provide additional coverage in the group reservations department by working as a liaison for meeting planners, group clients, wholesale partners, GDS, affinity accounts and guests associated with a group, in all aspects of Group Services, including booking/housing processes and maintaining all aspects of all channels of distribution.   This position will be able to resolve guest challenges by exceeding their expectations and performing all assigned duties/functions in accordance with established guidelines and procedures.

    • Maintains complete knowledge of, and complies with, all departmental policies, service procedures, and standards.
    • Acts as key liaison between Sales/Convention Service Managers, group contacts, meeting planners and wholesale partners to ensure all special guests request are met in a timely manner.
    • Assists groups with booking/housing needs in adherence to established policies and procedures.
    • Accommodates, prepares, and distributes all special reporting/ tracking requests / needs for group contacts, meeting planners, and management.
    • Oversees the daily execution and distribution of reports to ensure accuracy and timeliness.

    • Projects a friendly, pleasant and cordial demeanor; providing unparalleled service to all potential and existing customers, fellow employees and management.
    • Maintains key sense of ownership and notifies supervisors/ managers of any potential issues related to inventory, rate, occupancy or special requests.
    • Reviews sales contracts for any clauses or special requests outside of established departmental parameters / procedures, communicating all pertinent information directly impacting management of the group and / or hotel revenue.
    • Provides guest resolution for all issues/concerns beyond the scope of authority designated to Group Reservations Specialists, in an expedient and professional manner, exceeding expectations, and ensuring guest satisfaction.
    • Maintains effective communications with operational departments to effectively resolve any situations which may impact guest service.
    • Accurately maintains and monitors rate, availability, inventory levels, bookings, and content information for all channels of distribution.
    • Follows up on all reservations requests on a timely basis.
    • Monitors content of all channels of distribution, recommending updates / modifications, as needed.
    • Performs all other job related duties as requested.

    Required: 

    • At least 1 year of guest service experience in front desk, operation sales, room reservations / call center, ticketing, and or PBX environment; or an equivalent combination of education, training and experience.
    • Ability to type 25 words per minute.
    • Excellent customer service skills.
    • Able to lead and mentor a team.
    • Have interpersonal skill to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Ability to use standard computer applications, such as Word, Excel, Outlook, Power Point efficiently to produce, edit and update a variety of correspondence and reports.
    • Able to effectively communicate in English, in both written and oral forms.

    Preferred:

    • Bilingual.
    • Previous experience working in a similar resort setting.

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