Front Desk (OC) - Westin KOR

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  • Westin Properties

    Front Desk (OC) - Westin KOR

    Company:
    Westin Properties

    Location:
    6 Kai Ala Drive
    Lahaina
    HI
    96761
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:

    Vistana Company Overview


    Vistana Signature Experiences, Inc. (Vistana) is a leading developer, owner and operator of 22 high-end vacation ownership resort properties. Founded in 1980, Vistana is the exclusive licensee of the Sheraton® and Westin® brands in vacation ownership and uses related trademarks under license from Starwood Hotels & Resorts Worldwide, Inc. Vistana offers its more than 220,000 owners Gold status in the industry-leading Starwood Preferred Guest® (SPG) program and drives value for guests by delivering exceptional levels of service and programming that are unique to the brands and distinct in the market. Headquartered in Orlando, Florida, Vistana is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences. For more information, please visit: https://www.vistana.com.


    Property/Location


    Westin Ka'anapali Ocean Resort - 6 Kai Ala Drive, Lahaina, HI, 96761

    The Westin Ka'anapali Ocean Resort Villas is an uncommonly luxurious Hawaii vacation ownership opportunity, offering unique residences that embrace both Westin's standard of quality and Maui's most spectacular oceanfront vistas. The Westin Kaanapali Ocean Resort Villas is set along a pristine expanse of Ka'anapali's North Beach (ranked #1 on “America's Best Beaches” list for 2003).


    Job Description


    AVERAGE % OF TIME

    45% Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members.

    35% Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash travelers checks and exchange currency for guests.

    10% Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges.

    10% Handle guest complaints/requests.



    Requirements


    SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

    • Must be able to speak, read, write and understand the primary language(s) used in the workplace.

    • Must be able to read and write to facilitate the communication process.

    • Requires good communication skills, both verbal and written.

    • Must possess basic computational ability.

    • Must possess basic computer skills.

    • General knowledge of the city where hotel is located and its attractions.

    • Extensive knowledge of the hotel, its services and facilities.

    Physical Demands

    • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

    • Must be able to stand and exert well-paced ability for up to 4 hours in length.

    • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

    • Must be able to exert well-paced ability in limited space.

    • Must be able to lift up to 15 lbs. occasionally.

    • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

    • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates.

    • Ability to spend extended lengths of time viewing a computer screen.

    • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

    • Requires manual dexterity to use and operate all necessary equipment.

    • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

    QUALIFICATION STANDARDS
    Education
    High school or equivalent education required.

    Experience
    Minimum of one to two years in a public contact position. Previous hospitality or guest service experience preferred.


    Diversity Commitment


    At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better Ð a better place to work, a better place to grow, enabling a better way to see the world.


    Equal Employment Opportunity


    The Company is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.


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