Front Desk Supervisor
Front Desk Supervisor
Vistana Signature Experiences, Inc
Customer Service, Hospitality - Hotel
Vistana Company Overview
Vistana Signature Experiences, Inc. (Vistana) is a leading developer, owner and operator of 22 high-end vacation ownership resort properties. Founded in 1980, Vistana is the exclusive licensee of the Sheraton® and Westin® brands in vacation ownership and uses related trademarks under license from Starwood Hotels & Resorts Worldwide, Inc. Vistana offers its more than 220,000 owners Gold status in the industry-leading Starwood Preferred Guest® (SPG) program and drives value for guests by delivering exceptional levels of service and programming that are unique to the brands and distinct in the market. Headquartered in Orlando, Florida, Vistana is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences. For more information, please visit: https://www.vistana.com.
Westin Desert Willow Villas - 75 Willow Ridge, Palm Desert, CA, 92260
Discover the essence of desert tranquility amid an inspiring outcropping of the Santa Rosa Mountains in southern California. This uniquely imagined resort is suffused with signature Westin style and personal services to help you relax, refresh and renew.
Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.
-Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members.
-Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
-Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
-Provide ongoing training and support to front desk agents.
-Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
-Maintain all front desk related equipment and a par stock of supplies.
High school or equivalent education required.
One year hotel front desk experience required. Supervisory experience preferred.
All employees must maintain a neat, clean and well-groomed appearance per the Company standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better - a better place to work, a better place to grow, enabling a better way to see the world.
Equal Employment Opportunity
The Company is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.