Housing Manager

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  • Housing Manager

    Company:
    COMPUGAIN LLC

    Location:
    Stamford
    CT
    US

    Category:
    Management

    Degrees Required:
    4 Year Degree

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Job description

    • Provide maternity coverage (March- July) for the NA housing manger and which includes 12 NA summits and Orlando Symposium housing launch. From March ? December act as the lead housing manager for Barcelona Symposium.
    • Oversee and manage multiple hotel sub-blocks across multiple hotel properties for attendees, clients, sponsors and associates and support room blocks that are managed internally.
    • Analyze hotel room blocks to ensure the right inventory to account for growth while limiting risk
    • Manage relationship with housing vendor and hotels and drive consistent effective communications between all channels
    • Oversee time lines and contingency planning for hotel launches
    • Manage communication to attendees and internal associate around housing including maintaining travel information on event websites, effective email and internal intranet postings, FAQ/ help documents for clients and internal associates
    • Review hotel pick-ups each week for multiple events. Research overflow properties as needed
    • Assist conference attendees and associates with hotel issues
    • Escalation point for housing vendor and internal associates for all hotel questions
    • Regular forecasting for hotel commissions and attrition liability
    • Reconcile all post event hotel invoices for accuracy, code/submit to finance for payment and conduct audits
    • Travel to and carry out assigned 'on-site? duties on designated events (if necessary)
    • Exceptional operational efficiency
    • Flawless client experience
    • Flawless execution with high client satisfaction scores and strong client retention
    • Achievement of financial objectives
    • Event Production, Sales and Marketing teams, Research, Executive Programs, Consulting, and Finance
    • Third party vendors, venues & hotels
    • Bachelors degree with focus on events and/or marketing preferred but not required if they have appropriate/related experience
    • 5+ years of business meeting planning experience, housing/registration or hotel experience preferred
    • Proven budget management abilities
    • Project management experience.
    • Contract negotiation and supplier management/review
    • Strong Financial Management Skills
    • Fully competent in Microsoft office, especially Excel
    • Experience with the MeetingMax system, but not required
    • Strong Oral & Written Communication Skills
    • Client focused
    • Solution oriented
    • High sense of urgency

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