Concierge Specialist - The Westin Nanea Ocean Villas

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  • Westin Properties

    Concierge Specialist - The Westin Nanea Ocean Villas

    Westin Properties


    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    The primary function of a Concierge Specialist located onsite at our Westin resorts here on Maui is to support the Vacation Services Center, Marketing, Sales, and Operations departments at The Westin Nanea Ocean Villas.
    Major Duties & Responsibilities:

    • Support the Marketing and Sales Department with administrative tasks
      • Maintain inventory and stock of supplies, brochures and collateral for Concierge desks
      • Print and deliver correspondence to the Front Desk for guests prior to arrival
    • Assist the Lahaina Vacation Services Center as deemed appropriate by Management
      • Act as the site liaison for the Lahaina Services Center
    • Provide outstanding customer service to all guests, owners and visitors of the Resort
      • Assist Guests and Owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary
      • Know all essential aspects of our Resort Operations
      • Work collaboratively with Resort Associates and resources
      • Build an extensive knowledge base of local area restaurants, shops, transportation options and airports
    • Maintain a positive and professional relationship with all vendors and merchants
    • Support our Operations Partners and Vendors delivering communication to Managers and guests on a daily basis


    • Excellent verbal, written, and computer skills required
    • Extensive knowledge of local area and resort
    • Must embody professionalism, and consistently demonstrate high quality guest service
    • Must be willing to work flexible hours including evenings, weekends and holidays
    • At least one year of Customer Service experience required
    • Prior experience in Sales and/or Marketing preferred

    Diversity Commitment

    At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better Ð a better place to work, a better place to grow, enabling a better way to see the world.

    Equal Employment Opportunity

    The Company is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.

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