Receptionist / Concierge - Full Time Days - St. Joseph Village

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  • Trinity Health Senior Living Communities

    Receptionist / Concierge - Full Time Days - St. Joseph Village

    Company:
    Trinity Health Senior Living Communities

    Location:
    Ypsilanti
    MI
    48197
    US

    Category:
    Health Care

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:

    The primary purpose of the Concierge is to perform administrative detail including record keeping, maintaining the front desk, and follow-up functions to assist the Administrator/Designee in meeting the administrative needs of the community.

    General responsibilities will include:

    • Execute assignments in a culture that is shared and collaborative.
    • Greets and directs visitors & family members.
    • Schedules appointments, processes mail, filing, answers the phones, critical signal emergency response system.
    • Accumulate, maintain and provide statistical data as directed. Completes packets for new hire orientation, resident move ins, etc.
    • Processes payments for deposit in accordance with established guidelines as assigned.
    • Proactively identify solutions to resident/family concerns and make recommendations for improvement.
    • Assists department managers with various administrative functions, including copies, letters, preparing binders, etc.
    • Ensure that the office is maintained in a clean and safe manner and that necessary equipment and supplies are maintained.
    • Orders and manages supplies.

      Candidates will have:

    • High School Diploma or equivalent.
    • Previous experience as a receptionist or in an administrative assistant role preferred.
    • Comprehensive to expert proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); extensive knowledge and experience with electronic mail and calendaring system in PC LAN environment. Ability to type with speed and accuracy.
    • Ability to utilize and maintain standard office equipment, e.g., copier, printer, fax, shredder, phone system, etc.
    • Previous experience working with the geriatric population preferred.
    • Must possess superior customer service skills and professionalism.
    • Must possess outstanding verbal and written communication skills.
    • Ability to adapt to ongoing change and work in a fast-paced, customer-driven environment.
    • Possesses interpersonal and relationship building skills to work in a cross-functional team as well as the ability to work with residents based on their cognitive ability.
    • Self-starter, highly motivated with a high productivity level.
    • Possesses a high degree of personal accountability, responsibility and strong decision making abilities.
    • Must possess the ability to plan and organize.


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