Senior Hotel Operations Manager (MGM Grand)

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  • MGM Resorts International

    Senior Hotel Operations Manager (MGM Grand)

    MGM Resorts International

    3799 South Las Vegas Boulevard
    Las Vegas

    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    • Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, the division.
    • Manages and monitors fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long term profitability.
    • Manages the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.
    • Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
    • Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
    • Fosters an open environment that encourages growth and development through personal involvement, coaching and counseling.
    • Monitors staffing levels and ensure effective use of labor while delivering prescribes service levels.
    • Interfaces with staff members to ensure cohesive, consistent workforce that understands and provides guest service at an exceptional level.
    • Ensures efficiencies of process and service are constantly reviewed and analyzed for continued improvement for the department.
    • Communicates effectively, the performance standards of the department while providing metrics and regular feedback to staff regarding individual performance.
    • Develops communicative relationships with all Operations Division departments, Sales, Casino Marketing, and Convention Services.
    • Understands and manage the department financial statement and ensure responsible fiscal management.
    • Provides vision and direction for department managers in all facets of Front Office (i.e. Group management, training. Counseling etc.)
    • Performs all other job related duties as requested.


    • At least 3 years of experience in a major 4 or 5 STAR rated hotel resort complex with a minimum of 800 rooms, managing the front office operation.
    • At least 3 years of experience in monitoring, forecasting, and managing the fiscal budget and P&L.
    • At least 2 years of experience supervising 20 or more employees.
    • Excellent customer service skills.
    • Able to lead and mentor a team.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Working knowledge of property management systems, proficient knowledge of PC software (MS Word and Excel).
    • Able to effectively communicate in English, in both written and oral forms.


    • Previous experience with Casino Relations, Airport Registration, and Spa Reservations.
    • Bilingual.
    • Previous experience working in a similar resort setting.

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