Guest Service Agent Full-Time A180043

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  • Aqua-Aston Hospitality

    Guest Service Agent Full-Time A180043

    Aqua-Aston Hospitality

    320 Lewers Street

    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    Come join our team!

    From full-service resorts and stylish hotels to condominium resorts and comfortable budget properties in Hawaii and the continental United States, Honolulu-based Aqua-Aston Hospitality manages about 50 properties across five distinct brands designed to suit any lifestyle, taste or budget Ð Aston Hotels & Resorts, Instinct Hotel Collection, Aqua Hotels & Resorts, Lite Hotels and Maui Condo and Home. For more information visit or call the 24-hour call center at (855) 945-4092. Aqua-Aston Hospitality is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences.

    Job Description

    Ensure Guests are treated with Aloha spirit, accurately, and efficiently. Provide guests with service that anticipates their needs. Assure immediate and courteous attention to all guests and incoming phone calls. Maintain high level of accuracy regarding all information being recorded or flowing through the front desk. To serve as the “front line” personnel to the guest in handling problems, complaints, information needs and to show the guest the degree of attention, professionalism and clean appearance they expect from a top of the line hotel with a well trained staff.

    Essential Functions

    • Reports to work on time and in uniform, properly groomed with appropriate name tag.
    • Check in and out all guests as courteously and effectively as possible.
    • Post all charges correctly to guest accounts during shift.
    • Count bank at the beginning and end of the shift, balance all departments and make deposit with completed accuracy.
    • Accurately handle the basic functions of PBX and the front desk such as checking guest in and out, taking and forwarding messages and taking reservations.
    • Responsible for knowledge regarding groups, VIP's, transients, special events.
    • Serve as an unending informational source for all hotel guests.
    • Show rooms and hotel facilities to guests and potential guests as requested.
    • Check bags for guests who wish to store them.
    • Read daily departmental emails.
    • Monitor lobby for non-hotel guests.
    • Explain hotel facilities while showing people to their rooms, i.e., the 7-pillars.
    • Responsible for keeping necessary supplies on hand by informing the Front Office Manager/Supervisor of Front Desk needs.
    • Communicate and follow-up with appropriate department to address rooms that require attention from Housekeeping or Maintenance.
    • Encourage to visit local attractions take tours and be familiar with hours of operations.
    • Arrange activities for guests (i.e., tours, transportation).
    • Take reservations and post transactions for spa services.
    • Use time clock to punch in and out as required.
    • Attend necessary meetings resolve guest problems and complaints.
    • All other miscellaneous responsibilities as assigned and deemed appropriate by management.

    • Adaptable experience with travel industry reservation systems and hotel property management systems preferred.
    • Standard Microsoft Office tools essential.
    • Knowledge of database system development preferred.
    • Must maintain a neat, clean and well-groomed appearance (specific standards available).
    • Excellent oral and written English communication skills
    • Ability to communicate effectively with Management.
    • Excellent organization skills.
    • Ability to work well under deadline pressure and/or travel.

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