Assistant Director of Banquets - Arizona Biltmore Resort

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  • Assistant Director of Banquets - Arizona Biltmore Resort

    Waldorf Astoria Hotels & Resorts


    Restaurant - Food Service

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    Webelieve Hospitality isn't just a job; it's a journey of self-discovery, growth,community and cultures. Our Team Members are extraordinary professionals who worktogether to deliver exceptional experiences for all who walk through our doors.As we continue to grow and innovate, our Vision to fill the earth with thelight and warmth of hospitality has never faltered. We are more than a roomfor the night. We create heartfelt experiences for Guests, meaningfulopportunities for Team Members, and a positive impact in our Communities.

    What will I be doing?

    As an Assistant Director of Banquets, you would be responsible for assisting the Director in the direction and administration of the Banquet and Catering operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Assist the Director in the administration of all Banquet and Catering operations to include, but not limited to, guest service, food and beverage quality, soliciting new accounts, merchandising and marketing, inventory management and cost controls, systems management, budget and forecasting, department management, adherence to federal, state and local standards and meeting participation and facilitation
    • Assist with the development, implementation and maintenance of department service guidelines and standards
    • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward
    • Recruit, interview and train team members
    • Ensure compliance with health, safety, sanitation and alcohol awareness standards
    • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
    • Act in absence of the Director, as needed

    What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability
    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


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