Complex Director, Human Resources - Waldorf Astoria Orlando / Hilton Bonnet Creek

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  • Complex Director, Human Resources - Waldorf Astoria Orlando / Hilton Bonnet Creek

    Hilton Hotels & Resorts


    Human Resources

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    As Complex Human Resources Director for both the Waldorf Astoria Orlando and Hilton Bonnet Creek, you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Complex HRD will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation and human resources operations. Minimum two years experience as a single unit or complex HRD at a full-service or luxury property required.
    • Strategy - Be globally aligned with the HR Operations function while locally supporting superior business results
    • Leadership - Develop innovative, forward-thinking leaders within a comprehensive learning environment
    • Culture - Develop innovative, forward-thinking leaders within a comprehensive learning environment
    • Talent - Hire, engage and develop the world's best hospitality team members
    • HR Operations - Embrace and lead implementation of Americas HR Operations initiatives and objectives

    What will I be doing?

    Key responsibilities include but are not limited to:
    • Successfully and innovatively implement HR strategic objectives and monitor for best-in-class results
    • Partner with GM/EC to deliver on Hilton's values by creating high-impact Team Member engagement experiences
    • Champion Hilton's culture at the hotels to inspire high-performing multi-cultural, multi-generational teams that build Hilton's talent pipeline
    • Leverage people analytics for positive talent and work environment ROI
    • Role model strategic business partner standards to actively contribute to business results
    • Provide owner relations guidance in key areas of HR expertise, as needed (Mgt. Agreements, Wage & Hour, Compliance, Staffing Models)
    • Innovate, avoid the status quo and cultivate a transformational Team Member-centric workplace
    • Serve as the hotels' credible SME on all matters relating to Team Member engagement, culture, performance management, talent, compliance, leadership and talent development, training and Team Member relations
    • Serve as a visible, participatory leader who proactively and consistently engages with their GM/EC, HR team and Team Members, external guests and communicates/presents HR Operations topics and initiatives to key stakeholders (regional/hotel leadership, owners, Team Members)
    • Remain current on trends to evaluate innovative ways for process/practice improvements, workplace enhancements and share best practices
    • Partner with GM/EC on leading and coordinating community activities at the hotels
    • Participate or represent Hilton in industry or HR professional associations
    • Unilaterally integrate all aspects of the Hilton's Values, Mission and Purpose when implementing HR Operations initiatives and supports guest-centric programs
    • Create a vibrant Heart of House physical environment and ambiance that makes Team Members feel energized, comfortable and motivated
    • Develop a recognition culture across all departments
    • Serve as an ambassador of Hilton's culture engaging with Team Members through direct and meaningful interactions, leading by example, social media and digital tools
    • Deliver Thrive well-being programs to enhance the mind, body and spirit of each Team Member
    • Champion Hilton's community interests with pride
    • Curate and promote diversity and inclusion at the hotels and delivers on Hilton's diversity and inclusion objectives
    • Partner with key leaders to create a leadership and development strategy to support current and future talent needs
    • Lead the implementation and delivery of training and leadership development programs and ensures Team Members receive specific training to perform their jobs
    • Ensure all key hotel roles have career development plans in place and promote career discussions within the hotels
    • Participate in the selection process for all management positions to ensure hotels select the best qualified candidates
    • Ensure Hilton's BBI process is followed consistently for all positions and that candidates demonstrate Hilton's values and culture with genuine passion
    • Promote benefits and perks of working for Hilton through various communication channels
    • Engage in industry networking or academic events to ensure the most qualified, diverse applicants are attracted and selected for employment and showcases Hilton as an employer of choice
    • Ensure mentoring and coaching culture is part of the hotels' DNA
    • Oversee, support and promote Hilton's Performance Management process
    • Proactively identify present and future talent gaps and creates action plans to address shortfalls
    • Ensure all key hotel roles/leaders have meaningful succession plans with detailed timelines for next moves and ensure promotions are celebrated throughout the hotel
    • Retain in-depth knowledge of internal talent to help facilitate and manage people moves and talent decisions
    • Partner with GM/EC on completion of 4-Box talent reviews, ensures consistency across departments and aligns with Hilton's benchmarks
    • Perform annual salary and benefits evaluation of current TMs to ensure the hotels' total rewards are market competitive
    • Ensure meaningful onboarding programs are in place for all new hires
    • Generate consolidated monthly labor turnover data, ensures GM reviews issues with the EC and corrective action plans are in place
    • Maintain open lines of continuous, interactive communication with Team Members to ensure engagement (town halls, exit interviews, coffee with Team Members).

  • HR Operations:

    • Ensures HR standards and practices are in compliance with federal/country and local state/city laws and are periodically audited at least 1x per year including but not limited to the key areas of wage and hour, employment/labor law, AAP, safety, immigration, etc.
    • Ensures HR budget is prepared with focus on creating high-impact Team Member experiences, expenses are managed and variances are monitored including workers' compensation
    • Ensure HR Basics are collectively in place and applied
    • Ensures social/digital platforms are accessible and utilized across departments for purposes of real-time delivery of relevant property information and Team Member engagement

    What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


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