Group Housing Coordinator - Hilton Chicago

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  • Group Housing Coordinator - Hilton Chicago

    Company:
    Hilton Hotels & Resorts

    Location:
    Chicago
    IL
    US

    Category:
    Sales, Marketing

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:

    A Group Housing Coordinator is responsible for coordinating group room reservations and related functions with in-house departments, affiliates, and outside group contacts.
    What will I be doing?
    As a Group Housing Coordinator, you will be responsible for coordinating group room reservations and related functions with in-house departments, affiliates, and outside group contacts in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
    • Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts.
    • Provide and maintain sincere, courteous, and knowledgeable service to all guests and team members.
    • Be proficient in all areas of reservations and general operations of the hotel.
    • Utilize the internal reservation system to manage reservation inventory.
    • Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
    • Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
    • Prepare and review written documents accurately and completely.
    • Answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
    • Read and visually verify information in a variety of formats.
    • Perform other reasonable job duties as requested.


    What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability
    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



    EOE/AA/Disabled/Veterans


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