Quality Assurance & Training Manager - Full Time

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  • Quality Assurance & Training Manager - Full Time

    Company:
    Waldorf Astoria Hotels & Resorts

    Location:
    Wailea-Makena
    HI
    US

    Category:
    Human Resources

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:

    The Quality Assurance and Training Manager delivers workplace learning, performance improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel's needs by identifying and implementing learning and performance improvement strategies that support the hotel's strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure team members are trained on the needed skills to successfully perform their jobs to attain service excellence.


    What will I be doing?

    As a Training Manager, you would be responsible for overseeing and managing training initiatives and related programming in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Develop, plan, coordinate and implement training programs in accordance with current standards including, but not limited to, harassment-free workplace, diversity, new team member orientation, departmental training, communication, leadership, service and train-the-trainer training.
    • Plan and conduct meetings with department managers, trainers and team members to review performance trends, to develop action plans and to recognize achievement
    • Review, analyze and assess hotel training initiatives and programs and develop or research training solutions to make recommendations to address specific hotel needs
    • Track, input, maintain and audit all individual team member training records utilizing designated systems and programs
    • Perform initial screening interviews with and assess qualifications of candidates in relation to open positions
    • Oversee and monitor all departmental training programs including, but not limited to alcohol awareness, food safety, job skills checklist, educational assistance, etc.
    • Develop and distribute the annual training calendar, compile and distribute periodic reports and measurements related to training activity and return on investment


    What are we looking for?
    • Minimum 2 years' experience at a luxury hotel in an operations or training related role
    • Minimum 3 years' of experience in training and talent management
    • Familiarity with technological innovation and the ability to learn new technologies quickly
    • Strong communication and interpersonal skills
    • Bachelor's degree preferred

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability
    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



    EOE/AA/Disabled/Veterans


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