Franchised Front Office Manager

  • Go Back
  • Text Size:
  • Marriott International, Inc.

    Franchised Front Office Manager

    Marriott International, Inc.

    Las Vegas

    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    Posting Date Feb 14, 2018

    Job Number 18000G8S

    Job Category Rooms and Guest Services Operations Location Renaissance Las Vegas Hotel, Las Vegas, Nevada VIEW ON MAP

    Brand Renaissance Hotels

    Schedule Full-time Relocation? No

    Position Type Management

    Start Your Journey With Us

    Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

    Please apply via Online :

    Additional Information: This hotel is owned and operated by an independent franchisee, HEI Hospitality, LLC/Merritt Hospitality. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

    Job Summary

    Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

    • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.

    • Implement company and franchise programs.

    • Prepare forecasts and reports and assist in the development of the Rooms Division budget.

    • Monitor and maintain the front office systems and equipment to ensure their optimum performance.

    • Track guest satisfaction surveys and maximize usage of the guest response tracking system.

    • Provide training for entry level associates and supervisors.

    • Develop and implement controls for expense management.

    • Utilize labor management tools to schedule and control labor costs.

    • Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.

    • Communicate both verbally and in writing to provide clear direction to staff.

    • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

    • Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.

    • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

    • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

    • Maintain all front desk related equipment and a par stock of supplies.

    • Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

    • Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.

    HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    • Prior hotel management experience.

    • Experience with Marriott brand systems PMS, MARSHA preferred.

    • Comply with attendance rules and be available to work on a regular basis.

    • Perform any other job related duties as assigned.

    This company is an equal opportunity employer.


  • Go Back
  • Text Size:
  • Ads by Nevistas

    Industry News
    Your Email Address
    Advertise Here