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Industry Experts

Evolving Past 'Return On Ad Spend' As the Primary Marketing KPI - By Stephanie Smith

Traditionally, Return On Ad Spend (ROAS) has dominated as the primary metric for evaluating the success of marketing initiatives. As we evolve past ROAS, I wanted to get the take from my fellow experts on the HSMAI Marketing Advisory Board. We had an engaging discussion around other KPI's that our organizations lean into to show value in our digital marketing initiatives. Read on for some key takeaways and ideas to get started.

Technology

On-the-Go and In-the-Know: Why Mobile Procure-to-Pay is the Key to Gaining a Competitive Advantage in Hospitality - By Johannes Vocke, CFO, FutureLog

For many hotels, procurement advancements are being made possible through the use of e-procurement: Web-based solutions that facilitate end-to-end purchasing activities. Now that over half of workers globally use smartphones for business-related tasks, P2P software (also known as e-procurement) with mobile support offers even greater flexibility for hotels aiming to transform their processes digitally.

Development

IHG Hotels & Resorts' Midscale Conversion Brand Garner Continues Global Expansion

IHG Hotels & Resorts (IHG) continues the growth of its newest midscale conversion brand Garner hotels, which is now available across IHG's Europe, Middle East, Asia & Africa (EMEAA) region. This marks another milestone towards Garner reaching its goal of more than 500 hotels in the next 10 years, and 1,000 hotels over the next 20 years.